Global ITSM Director: ITIL, Service Delivery & Innovation

Cook Group is seeking a Director of Global IT Service Management in Bloomington, Indiana. This leadership role focuses on ensuring effective IT services through ITIL frameworks while managing teams and driving process improvements. Ideal candidates will have a Bachelor's degree and at least 10 years of management experience, deep knowledge of ITIL, and strong communication skills. Responsibilities include leading the global ITSM strategy, managing incident/problem/change requests, and optimizing service delivery.

The role requires availability and willingness to align with Eastern or Central Time Zone needs.
#J-18808-Ljbffr