Senior Operation Architect; FR​/GER​/ENG

Your future starts here. You design operational models based on the requirements of our major clients, utilizing the Swisscom Best‑Practice Framework for Service Management.

• Design operational models using the Swisscom Best‑Practice Framework for Service Management
• Participate in the offer phase when Service Operations Management requirements exceed Swisscom standards
• Develop, design and implement overall operational solutions with complex requirements as part of the bid process
• Occasionally implement solutions developed in the Service Management sub‑project
• Confidently present concepts and operational performances to customers and internal management
• Act as liaison between sales, Solution Architects (technical responsibility), and Operations and Service Management organizations
• Represent Service Management and Operations during the offer phase
• Continuously optimize operational models based on experience from implementation projects
• Engage regularly with customers, Operational Units, Solution Architects, Process Owners, and other Operation Architects

• Degree (University/Applied Sciences) in Business Administration and/or Business Informatics
• Several years of professional experience in ITIL processes and a solid understanding of business‑related contexts
• Extensive know‑how in ICT solutions, product portfolio and associated processes
• Experience executing highly complex projects involving processes, tools, organization, and service levels for major clients
• Strong skills in process analysis, design and engineering
• Goal‑oriented and customer‑focused with an entrepreneurial approach and behaviour
• Flexible, reliable and autonomous working style and strong communication skills at all management levels
• Proficiency in German, English and French

Flexible working hours and a variety of attractive benefits for Swisscom employees.