DHoTS BAU Support Consultant

Experience and Skills

• Essential: 2+ years in a technical support or application support role, preferably in Fin Tech or Payments
• Proven experience supporting or operating within the FIS TRAX environment
• Strong understanding of treasury and payments operations, including BAU workflows and messaging standards
• Ability to take initiative and make decisions confidently
• Experience with PGP file encryption/signature, certificate management, and file security best practices
• Familiarity with payment file formats (e.g., ISO 20022 / pain.
  001, pain
  002, camt
  053, mt940) and transmission protocols
• Experience managing secure connectivity (API, SWIFT, H2H)
• Strong written and verbal communication skills; able to interact with clients, banks, and technical teams
• Organized, detail‑oriented, and self‑directed in handling daily operational responsibilities
• This role requires availability during US business hours (Eastern Time, 09:00–17:00)
• Desirable:
  Familiarity with scripting or automation tools for monitoring
• Desirable:
  Exposure to regulatory compliance and audit processes in banking or finance sectors
• Desirable: ITIL Foundation certification or similar

• Essential:
  First university degree in Computer Science, Telecommunications, or similar fields
• Desirable: ITIL Foundation certification or similar

• English:
  Expert knowledge is required

• Overall attitude at work:
  Maintains integrity and takes a clear ethical approach, demonstrates commitment to the Organization’s mandate and promotes its values, is accountable for work, and is respectful and trusted by colleagues and counterparts.
• Communication:
  Expresses oneself clearly in conversation and interaction with others, actively listens, produces effective written communications, and ensures information is shared.
• Teamwork:
  Develops and promotes effective relationships with colleagues and team members, deals constructively with conflicts, respects differences, and encourages inclusive participation.
• Knowing and managing yourself:
  Manages ambiguity and pressure in a self‑reflective way, uses criticism as a development opportunity, and seeks continuous learning and professional growth.
• Producing results:
  Delivers quality results, is action oriented, and is committed to achieving outcomes.