IT Help Desk Lab Tech Apprentice

The Office of Information Technology (OIT) is seeking a motivated and enthusiastic intern to join their team. This internship offers valuable hands‑on experience within the OIT office by helping students, staff, and faculty with troubleshooting computer equipment including hardware and software issues.
Hourly Rate: $15.75

• Assist students with troubleshooting computer equipment including hardware and software issues
• Help set up equipment and demonstrations for student labs as part of academic coursework
• Work with other Ivy Tech staff to address hardware and software needs on campus issued laptops and equipment
• Set up equipment for staff use, ensuring proper installation of cables, operating systems, or appropriate software
• Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of action to help staff and students
• Create and maintain documentation as requested of supervisor

• Like troubleshooting and working with computers
• Enjoy taking things apart and building equipment
• Like helping others solve IT related problems
• Working with others and being a part of a team

• Active Listening & Customer Service
• IT Troubleshooting Techniques
• Critical Thinking & Creative Problem Solving
• Interpersonal Communication Skills
• Teamwork
• Attention to Detail

Bloomington Campus (Ivy Tech Community College, Bloomington)

Traditional hours of operation for the business/department:
Monday – Friday, 8:00a.m. – 5:00p.m. (flexible schedule for the student: screen for availability)

Early September (after start of Junior year)

• Health & Wellness – comprehensive vision care plan with low‑cost exams and allowances for glasses or contact lenses
• Employee Assistance Program – no‑cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Financial & Retirement Benefits – pre‑tax or post‑tax payroll deductions for retirement savings
• Educational Benefits – fee remission for employees, spouses, and legal dependents
• More information on Ivy Tech Benefits: (Use the "Apply for this Job" box below)./benefits

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by TitleIX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.

Questions specific to TitleIX may be referred to the College’s TitleIX Coordinator or to the U.S. Department of Education Office of Civil Rights.