Director of Sales and Client Relations; Business Partnership Consultant

Department

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

The Kelley School of Business at Indiana University (IU) is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 15,000 students today.

Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000 living alumni around the globe.

This position supports Kelley Executive Degree Programs (EDP) and online MS degree and graduate certificate programs at the Kelley School of Business.

Department Specific Responsibilities

• Oversees the strategic direction of corporate degree program partnerships and online MS degree and graduate certificate programs  collaboration with faculty leadership.
• Plays an integral role in establishing and guiding an overall strategy to achieve program goals related to new partner discovery and development, degree program growth, and client relations.
• Utilizes a data-driven approach to decision-making and strategy, with a focus on positioning the program to grow enrollments within an increasingly competitive graduate business education market.
• Performance will be measured on unit Key Performance Indicators (KPIs) relating to new partnership development, degree and certificate program enrollment, degree offering innovation, client satisfaction, and overall achievement of Kelley's strategic goals.
• Provides strategic leadership for Kelley Executive Degree Programs and online MS and certificate programs, focused primarily on new partnership discovery and development, client engagement, account management, enrollment growth in degree program offerings, revenue generation through innovative new client initiatives, collaboration with non-degree offerings and programming, and alumni engagement.
• Partners with the Faculty Chair and Associate Director of Program Operations to define and implement program strategy, policy, and initiatives that support student success and institutional priorities.
• Collaborates with faculty leadership to co-develop and execute key curricular elements and client-focused degree offerings, ensuring alignment with market trends and programmatic goals.
• Oversees partner engagement and client relations, collaborating with the Associate Director of Program Operations and the Kelley marketing team on the design of outreach, recruitment initiatives, and communications to encourage degree enrollment.
• Provides supervision and support to Associate Director of Program Operations.
• Oversees compliance with federal, state, and institutional policies and protocols, ensuring accountability and adherence across all program functions.
• Utilizes data analytics to monitor and evaluate key performance indicators, including market insights for partnership growth opportunities, enrollment forecasts, revenue projections, new client/relationship development, alumni engagement and pipeline development, and curricular innovation; translates insights into actionable strategies and reports for deans.
• Monitor executive education and workforce development trends, analyze competitor offerings, and pricing to inform program offerings, delivery, and partnership development tactics.
• Directs the implementation and maintenance of systems to track strategic client/partnership-level interactions, communications, and engagement, supporting data-informed decision-making and continuous improvement.
• Serve as the external face of all Kelley degree and certificate offerings, attending recruitment events and developing partnership engagement opportunities with client organizations and their employees.
• Collaborate with Executive Director of Kelley’s open enrollment courses, Executive Director of Employer Relations at Kelley, and…