Part-Time MSHM Program Operations Coordinator

THE O'NEILL SCHOOL - BL SPEA (BL-SPEA-IUBLA)

The O'Neill School of Public and Environmental Affairs works to build a better world by stewarding the development of welcoming societies, democratic governance, and a healthy, sustainable environment. With partners across the public, private, and nonprofit sectors, we pursue education, scholarship, and civic engagement at the crossroads of policy, science, and management. We give our students the knowledge and skills to have a significant impact around the globe.

• Excellence
  - Aiming to be the best in all that we do and developing the professional and personal capabilities necessary to improve the world through our work.
• Meaning and impact
  - Pursuing careers and service that add purpose and meaning to our lives, encouraging others to do so, and improving quality of life for individuals and societies.
• Ongoing learning
  - Continuously developing the skills, knowledge, experience, and sound judgment necessary for wise and informed decision-making.
• Well-being
  - Emphasizing the well-being and safety of individuals and the health of our natural environment as essential for thriving communities and just societies.

• Supports the day-to-day operations of the Master of Science in Healthcare Management (MSHM) program, including coordinating activities, monitoring deadlines, and maintaining program documentation.
• Coordinate practicum partnerships and student placements by maintaining relationships with employer partners, preceptors, and practicum organizations.
• Manages alumni and career outcomes data, including employment tracking, reporting, and alumni engagement activities.
• Support Commission on Accreditation of Healthcare Management (CAHME) accreditation, assessment, and continuous quality improvement initiatives through data collection, reporting, and documentation management.
• Develops and implements AI-enabled administrative solutions to improve efficiency, streamline workflows, and reduce manual processes.
• Maintains program data and prepares dashboards, reports, and analyses to support program leadership and decision-making.
• This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Required: Bachelor’s degree in relevant field.

Preferred: Master’s degree in relevant field.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Required: 2 years of professional experience in program administration, operations, project coordination, higher education, business operations, or a related field.

• Aptitude for organizing multiple and competing responsibilities and deadlines with detail and accuracy.
• Ability to effectively communicate verbally and through written platforms.
• Capability for developing and maintaining working relationships with partners.
• Adept in managing sensitive and confidential information.
• Proficient with Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and other business or educational software platforms.
• Competent with analyzing and interpreting data to identify trends, support decision-making, problem solving and developing reports.

• Ability to design and maintain process documentation and standard operating procedures.
• Aptitude for developing dashboards, reports, and data visualizations using business intelligence tools.
• Adept at managing CRM, student information, and database systems.
• Capable of applying AI tools, workflow automation, and prompt engineering to solve administrative challenges.
• Capacity for building and utilizing AI agents, chatbots, and no-code/low-code automation platforms.
• Proficient in evaluating and implementing technology solutions that improve efficiency and delivery.

Bloomington,…