Retail Branch Manager

Your Future Starts Here!

Description

The Retail Branch Manager I grows consumer and business customer relationships, drives community engagement, and strengthens inside/outside partner relationships while delivering the Woodforest Experience to every customer, every day, every time.

Join Woodforest National Bank, a nationally recognized award-winning, employee-owned bank. We focus on building relationships and serving communities while rewarding employees through ESOP ownership.

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Be a "Keeper of the Woodforest Culture" and create energy around Retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the Bank's reputation by greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform other duties as assigned.
• Be proactive in seeking business outside of the branch.
• Be a goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude.
• Be open to direct coaching and feedback.
• Work flexible or extended hours to meet business needs; demonstrate reliability.
• Show passion for taking care of people, applying effective problem-solving and maintaining composure with customers and team members.
• Know or quickly learn products, services, policies, procedures, regulatory guidelines, and the sales/service process.
• Maintain confidentiality and follow policies, procedures and guidelines.
• Exhibit excellent organizational skills, prioritize workload, and multi-task in a fast-paced environment with accuracy and attention to detail.
• Understand instructions, forms, applications, and be familiar with financial statements and credit reports.

• Minimum Qualifications/
  
  Experience:
  • 5 years of relevant and transferable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant experience.
  • 1 year of experience leading and directing activities of a sales team.
  • Individuals at this level typically report to an on-site manager and may mentor junior staff but do not typically have formal management responsibility.
  • Previous in-store banking experience is preferred but not required.
  • Positive and engaging attitude; we prefer candidates who reside within our community.
• Formal Education & Certification:
  • High School Diploma or equivalent required.
• Work Status:
  Full-Time.
• Supervisory Responsibility:
  Responsible for all personnel and employment decisions at the assigned branch/location.
• Travel:
  Up to 50% or more outside of the branch, as needed by the customer.
• Working Conditions:
  
  Standing for long periods; may involve walking, bending, stooping or sitting for brief periods; occasional lifting up to 30 lbs.

• Strong culture built on Core Values:
  Integrity, Ownership, Service and Community.
• Be an Owner with our Employee Stock Ownership Plan (ESOP).
• 401(k) company match with ESOP, stock held in your ESOP account.
• Opportunities for long-term growth and professional development.
• Banking products and services to help customers achieve financial goals.
• Competitive base pay and regular compensation reviews.
• Paid Time Away (PTO) or paid vacation and sick time for corporate employees.
• Medical coverage with multiple plans options.
• Short- and long-term disability and life/AD&D insurance.
• Well-being program and Employee Assistance Program (EAP).
• Resource Champions to connect you with comprehensive services.
• Note:
  
  Information highlights rewards and benefits but is not a complete description of the total rewards program. Benefits are subject to change per plan documents.

• Primary
  
  Location:
  
  Indiana – Bloomington
• Schedule:
  
  Full-time
• Work Location:
  
  IN - Bloomington WM- W State Rte 45 Bloomington 47403
• Unposting Date:
  Ongoing
• Organization:
  Indiana

Woodforest National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to veteran status or disability status, or other protected characteristics under applicable federal, state, or local laws.

Woodforest National Bank serves multiple states across the U.S.