Assistant Director of Theater Operations; Event Services Leader), IU Cinema

Department

CINEMA (BL-CINE-IUBLA)

Indiana University Cinema (IU Cinema) is an academic support unit and a world-class curatorial program and exhibition space that curates unique artistic, educational, and intellectually enriching programs. This manifests in myriad forms, including but not limited to, film series; visiting scholars, filmmakers, and various film industry professionals, offering students unparalleled access to some of the most influential global artists and experts;

conferences and symposia; student-film showcases, internships, and practical industry experiences; and community engagement. In IUCinema's first 10 years, it has served over 310,000 people, programmed films from 52% of the 195 United Nations-recognized countries, and offered more than 52% of programming completely free of charge.

More than an arthouse cinema, IU Cinema is an energetic participant in the life of Indiana University. With more than 200 programs and events per year that include a unique, innovative, and diverse mix of visiting filmmakers, screenings with live music, academic and community partnerships, and special retrospectives and programs, the Cinema is a benchmark for other cinema programs aspire to.

IUCinema:

• Programs film and events that educate, entertain, and enrich the lives of faculty, staff, students, and residents of the community, helping to fulfill the University's public engagement mission.
• Function primarily as a leading-edge curatorial center and exhibition space, maintaining world-class facilities, technologies, programs, and customer service.
• Enhances the use, scholarship, and research associated with the Indiana University film collections and other archives around the world.
• Provides meaningful educational experiences outside of the classroom for IU students.

Department Specific Responsibilities

• Performs a wide range of administrative, operational, and managerial tasks to help plan, organize, and execute wide-ranging, high-quality screenings, academic programs, facilities, and filmmaker visits throughout the year. The position is rigorous, dynamic, and creative, and requires initiative and superior communication, organizational, and management skills.
• Takes a lead role in the planning of all house management and non-technical execution of IU Cinema's approximately 200 programs per year.
• Supervises 1 FTE direct report (House Manager) and 1 PTE student graduate assistant and is responsible for the effective and efficient functioning of the Cinema's full House team (4 total positions) and the Cinema's volunteer program (approximately 50-60 volunteers per year).
• Leads theater operations planning by coordinating weekly production meetings, bi-annual planning sessions, quarterly operations and leadership meetings, and managing event schedule changes with stakeholders.
• Develops and maintains theater operations policies, procedures, performance metrics, and annual budget recommendations; provide operational and volunteer program data for reporting and publications.
• Oversees complex and high-profile events, serve as the primary on-call staff member for major event issues, and support student engagement and volunteer program assessment.
• Hires, trains, and supervises senior Theater Operations staff, while coordinating operational resources and purchasing needs with campus partners.
• Oversees all ticketing operations, including ticket sales, complimentary ticket requests, staffing coverage, scanner functionality, sellout communications, and issue resolution with IUAuditorium.
• Partners with IU Auditorium ticketing staff through regular meetings to address operational needs, improve coordination, and resolve system or customer service concerns.
• Develops and manages event ticketing timelines, season ticket manifests, and patron communications, including "Know Before You Go" emails for high-demand and sold-out events.
• Evaluates ticketing systems, processes, and protocols annually, recommending improvements to enhance efficiency, accuracy, and the guest experience.
• Manages the Cinema's rental program, including responding to inquiries; scheduling and managing rental logistics, rental agreements, and invoices; strategizing rental program development to aid in meeting rental revenue goals.
• Serves as the primary facilities liaison, project manager, and Building Manager, overseeing building access, operating schedules, environmental controls, ADA compliance, and adherence to emergency procedures.
• Leads facility…