Lead Quality Technician

Summary

Leads team of Quality Technicians that:

• Test, calibrate and repair electrical, mechanical, electromechanical and electronic measuring, recording, and indicating equipment and instruments for conformance to established standards.
• Establish and perform test protocols to identify and troubleshoot quality problems in the manufacturing processes.
• Provide Manufacturing support for quality issues with products and processes.

• Maintain area metrics for the Gage Lab
• Drive continuous improvement activities for Quality areas and support other value stream improvement initiatives
• Plan sequence of testing and calibrating instruments and equipment
• Set up standard and special purpose laboratory equipment to test, evaluate, and/or calibrate other instruments and equipment.
• Measure components and parts for conformity to specifications.
• Devise formulas to solve problems in measurement and calibration.
• Assists engineering in formulating test, calibration, repair and evaluation plans and procedures to maintain precision and accuracy of measuring, recording, and indicating instruments and equipment.
• Assists manufacturing sections in troubleshooting quality problems of manufacturing processes and equipment.
• Assists in root cause analysis of defects and scrap product.
• Assist in Training support for manufacturing operations

Other duties may be assigned.

First level leadership of gage room quality technicians

Analytical synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Design Uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternatives; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management Communicates changes and progress; completes projects on time and within budget; manages multiple priorities.

Technical Skills Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.

Interpersonal Skills focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control; remains open to ideas and change

Oral Communication speaks clearly and persuasively in all situations; listens and gets clarification; responds to questions; demonstrates group presentation skills; leads and participates in meetings.

Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to build positive team spirit; puts success of team above own interests; builds morale and fosters group commitments to goals; supports everyone's efforts to succeed.