Assistant Store Manager

Job Summary

Responsible for the daily operations of a location and delivering a best‑in‑class experience for the store team and customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance‑based culture, where employees are inspired to do their best and act as mentors to foster professional development.

• Achieves all sales and service metrics through daily supervision, coaching and consistent performance‑management of the retail sales team.
• Proactively coaches and develops the store team to perform their responsibilities at a high level.
• Provides onboarding support, observes and provides feedback to new hires to ensure they are on‑track with their training curriculum and able to provide an exceptional customer experience.
• Ensures the store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
• Oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.
• Drives store operations consistency with a detailed orientation to back‑of‑house standards and showroom floor processes and procedures.
• Evaluates current processes, procedures and overall efforts for improvement and innovation.
• Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.
• Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).
• Coaches team members on how to position all products with customers and ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
• Stays current on new and current products and services, industry and competitive trends and reinforces findings with the team.
• Administers cash handling policies and procedures.
• Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
• Familiar with sales compensation plans and addresses team member questions.
• Builds collaborative relationships with market and region stakeholders including the operations manager.
• Other duties and responsibilities as assigned.

• Must be able to carry and lift up to 25‑pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Skills:
  
  Coaching, Customer Experience (CX), Leadership, Sales Floor, Store Experience, Store Operations Management.
• Education:
  
  Bachelor’s Degree (preferred; applicants with relevant coursework and experience will also be considered).
• Certifications:
  
  (if applicable).
• Relevant
  
  Work Experience:
  
  5‑7 Years in retail sales and operations management.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.