Mobile Associate, Store-in-Store, Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through stock grants, an employee stock purchase plan, 401(k), and access to money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment where technology innovations and customer needs are evolving. Mobile Associates excel at building relationships with customers, identifying needs, and educating, demonstrating, and recommending solutions.

They exceed performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and an onboarding solution to help customers self-serve and utilize the T-Mobile app.
• Complete training on the in-store experience, new skills, products, processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby stores to onboard customers. Include skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report missing keys or assets to the manager.
• Be customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Provide exceptional service and exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers for National Retail where permitted.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
• Education:
  
  High School Diploma/GED (Required).
• Work Experience:
  
  6 months of customer service and/or sales experience; retail environment preferred (Required).
• Knowledge, Skills and Abilities:
  
  Customer satisfaction, passion for helping customers, effective balancing of experience and performance goals (Required).
• Team Building:
  Desire to be part of the T-Mobile store team, willingness to work with peers and leaders, learning and sharing best practices (Required).
• Retail Sales:
  Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
• Licenses and
  
  Certifications:
  
  At least 18 years of age; legally authorized to work in the United States.

Travel:
No. DOT Regulated:
No. Safety Sensitive Position:
No.

Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days you’ll receive on-the-job training and are eligible for hourly training pay. After completion, you may be promoted to Mobile Expert with an annual incentive target of $18,000 (varies by performance and status). All employees are guaranteed to earn $20/hour including base pay and incentives. Eligible for an Annual Stock Grant.

Full- and part-time employees have access to medical, dental, vision, flexible spending, 401(k), employee stock grants and purchase plan, paid time off and holidays, parental and family leave, family-building benefits, backup care, college coaching, disability and life insurance, voluntary benefits, mobile service and home internet discounts, and more. To learn about benefits, visit the benefits site.

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions are made without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated.

If you are an individual with a disability and need accommodation during the application or interview process, please email Applic or call  This channel is not for applying for positions.