Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly.

Comcast offers day‑one benefits and comprehensive perks. Highlights include:

• Medical, Dental, and Vision coverage.
• Comcast Xfinity courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement up to $8,000 (Full Time employees).
• Paid Time Off.
• 401K Savings Plan with up to 6% dollar‑to‑dollar matching.
• And more.

• Understand and apply the Operating Principles as guidelines for doing your job.
• Own the customer experience, think and act in ways that put customers first, and provide seamless digital options at every touchpoint.
• Know your stuff, be enthusiastic learners, and advocate for our technology, products and services.
• Win as a team, make big things happen, and be open to new ideas.
• Actively participate in the Net Promoter System and feedback initiatives.
• Drive results and growth.
• Support a culture of inclusion in all work and leadership.
• Do what’s right for each other, customers, investors, and communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will provide reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected basis.

Customer‑Focused;
Workplace Organization;
Persuasion;
Technical Knowledge;
Teamwork;
Self‑Motivation;
Resilience;
Communication;
Critical Thinking;
Problem Solving;
Professional Integrity

Base Pay: $15.00 per hour.

Total Target Compensation (Base Pay plus Targeted Commission): $22.69 per hour.

Our sales compensation programs offer significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is part of Total Rewards that recognize employee contributions. Most sales positions are eligible for commission; non‑sales positions are eligible for a bonus. Best‑in‑class benefits also apply as described under Benefits.

High School Diploma / GED.

2–5 Years in a retail or customer service environment.