Relationship Banker II; Bloomington Whitehall Branch

Job Description

At Regions, the Relationship Banker II is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development, and upward mobility.

Regions seeks candidates who are individually driven, competitive, and motivated to work as a team to achieve a common goal. They must excel at identifying customer needs and possess strong communication skills.

• Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
• Conduct outbound phone calls to expand existing customer relationships and acquire new ones
• Educate and advise customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Educate customers on emerging technology and digital solutions such as mobile, online, and ATM offerings
• Provide a consistent optimal customer experience, which may include greeting customers and processing transactions
• Own and resolve customer issues
• Refer customers to an internal team of experts when complex financial goals and needs are recognized
• Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated by the Branch Manager; manage and report operational risks

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

• Bachelor’s degree
• Life Insurance License
• One (1) year of cash-handling, banking, and/or customer service experience

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Excellent relationship-building skills
• Strong communication and customer focus

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target – Minimum: $43,814.19
Median: $52,402.00

Incentive Pay Plans:
This role is eligible to participate in a commission incentive plan and a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Bloomington, Indiana

Equal Opportunity Employer / including Disabled / Veterans