Personal Banker Associate II - College Mall; Bloomington

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Selected candidates are intended to become a Retail Personal Banker II after completing a 4‑8 week onboarding and education program that includes rotations in Operations and Sales & Service. The program concludes with a certification, providing candidates the opportunity to demonstrate the skills necessary for success in the Retail Personal Banker role.

The Retail Personal Banker II is a sales position focused on sales development and relationship building through the promotion of deposits, loans, fee‑based services, and customer retention. Responsibilities include selling a full range of banking products to meet existing and prospective customers’ needs and providing specialized care and service.

To ensure responsible risk management, the role promotes a consultative sales and service process, uses prescribed tools, and collaborates with staff for referral activity.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in‑depth knowledge of retail consumer and small‑business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and schedule appointments for periodic financial reviews.
• Primarily focus on cross‑selling to the existing customer base and engaging in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events) as directed.
• Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial, and Investment) and refer customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, professional demeanor.
• Answer customer questions and own customer issues confidently.
• Maintain confidentiality and uphold a position of trust and responsibility.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Assist in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay current on retail procedures to mitigate fraud and reduce risk or exposure.

None.

• College degree or equivalent work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small‑business customers and/or cross‑sell to established customers.
• Understanding of advanced math functions for credit and financial analysis.
• Professional appearance and communication skills.
• Working knowledge of retail policies and procedures to exercise sound judgment.
• Position requires S.A.F.E. Act registration via the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

• Normal office environment.
• Requires extended screen time.
• Program includes travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate required for various classroom training sessions.

Location:

Bloomington, Indiana 47401.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will…