Part-Time Conduct Support Staff, Student Advocates Office

STUDENT ADVOCATES OFFICE (BL-SADV-IUBLA)

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well‑being are our core mission.

The Student Advocates Office (SAO) is proud to be a department within the Office of Student Life, committed to promoting learning and respect in all programs, interactions, and partnerships.

The Student Advocates Office (SAO) assists students in resolving academic and conduct issues. SAO provides a space for all students to be listened to nonjudgmentally, provides unconditional support, and helps students to resolve issues so that they can successfully maintain progress toward their degree.

The Part‑Time Conduct Support Staff member assists the Student Advocates Office at Indiana University Bloomington by managing student cases in coordination with the full‑time Assistant Director.

• Provide advising, guidance, and coaching to students navigating conduct‑related concerns.
• Support students with academic issues and assist with front desk operations as needed.
• Help manage student conduct cases, as assigned, and include student drop‑ins during their assigned shift.
• Provide advising, coaching, and support to students and their families.
• Maintain case records and support students returning from suspension.
• Collaborate with the Assistant Director on students of concern and conduct volunteer advocate support.
• Assist with front desk coverage and other office operations as needed.
• Attend office and conduct team meetings, training, and orientations.
• Support the Director, Associate Director, Assistant Director, and Client Services Assistant as needed.
• Work collaboratively with staff to advance the mission of the Student Advocates Office.
• Report directly to the Assistant Director of the Student Advocates Office.

• Bachelor's degree in a related field.

• Professional experience working in crisis intervention and/or experience working with IU students.
• Experience working with college students.
• Professional experience working in crisis intervention.

• Proficient in Microsoft Office Suite, including Excel, Outlook, and Adobe Acrobat.
• Excellent communication, organizational, and multitasking skills, with strong attention to detail.
• Ability to manage cases, maintain accurate records, and prepare reports and documentation.
• Ability to work independently, prioritize tasks, and perform effectively in a fast‑paced environment.
• Experience with crisis intervention, conflict de‑escalation, and supporting students in distress.
• Commitment to confidentiality, professionalism, accuracy, and attention to detail.
• Ability to work effectively with a wide variety of people and provide compassionate, nonjudgmental support to students facing academic, conduct, financial, mental health, or personal challenges.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Location: Bloomington, Indiana (In‑person)

Hourly Wage: $20.00 per hour

Hours: 29 hours per week

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU‑sponsored volunteer events
• Employee assistance program (EAP)

Indiana University is an equal‑opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non‑Discrimination for contact information.