Help Desk Technician - Part Time

Overview

Supports essential IT operations by delivering technical assistance and administrative support to the IT department and end users.

Work schedule will be up to 20-29 hours a week.

• Models and contributes to a positive work environment, culture of communication, engagement and safety
• Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
• Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
• Embraces the City’s shared values and contributes towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly

• Answers Help Desk line and monitors Support ticket requests
• Assists with dispatching duties and end user support
• Assists in the implementation, documentation, modification and maintenance of PC hardware and software in response to needs and requests
• Assists with technology hardware inventory and tracking
• Assists with the implementation and support of software applications
• Assists with end-user computer training
• Performs periodic system maintenance functions as apparent or assigned
• Operates and supports a variety of equipment used in the office including printers, multi-function devices and label makers
• Purchases office supplies and computer equipment with a city-issued purchasing card as directed
• May enter purchase requisitions into the City’s Enterprise Resource Planning system
• May perform administrative tasks such as data entry
• May purchase refreshments for training sessions and business meetings
• Performs other duties and responsibilities as apparent or assigned

• Ability to communicate effectively with employees and the general public, both orally and in writing
• Basic understanding of computer hardware, Windows operating system, and common software applications
• Familiarity with troubleshooting techniques for desktops, laptops, printers, and peripheral devices
• Good mathematical aptitude, organizational and administrative support skills
• Excellent communication and client support skills
• Ability to work cooperatively as a member of a team
• Ability to multi-task while maintaining a professional and positive attitude
• Ability to work under minimal supervision

• High School graduate or equivalent
• One year of experience in Information Technology support role
• Proficiency with Microsoft Office products, and the ability to learn specific software programs
• Ability to lift 40 pounds
• Valid driver’s license
• Work overtime when assigned as well as working various shifts and schedules when necessary

• Two years post-high school education
• General office support experience
• Additional years of Information Technology support experience
• Experience with Windows Operating System, Microsoft Teams, or Mobile Technologies

This position does not supervise others.

Anticipated Hiring Range: $3.187 – $4.347 Hourly

2026 Full Salary Range: $31.87 – $43.62 Hourly

Part-Time;
Non-Exempt;
Non-Union;
Benefits Ineligible

The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are Black, Indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.