Mission Support Specialist

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA).

Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

Provides essential administrative and logistical support to ensure efficient daily operations at the CBP Hiring Center. This role supports mission-critical hiring activities by coordinating office operations, managing resources, and enabling staff to execute high-volume applicant processing and administrative functions.

• Administrative and logistical support operations
• Office coordination, inventory, and resource management
• Scheduling, travel coordination, and operational support functions
• Records tracking, training compliance, and reporting support

• Manage incoming/outgoing mail and packages
• Coordinate meetings and conference room scheduling
• Maintain office supplies, inventory, and equipment
• Support onboarding logistics and general office operations
• Track training requirements and certifications
• Assist with administrative and operational tasks

• High school diploma (or equivalent)
• 2+ years of administrative or office support experience
• Proficiency with Microsoft Office and standard HR/administrative systems
• Strong communication, organizational, and interpersonal skills
• Ability to perform in a high-volume, fast-paced environment

• Primarily on-site, with presence required to meet mission and operational needs
• Telework may be authorized on a case-by-case basis depending on business requirements
• High-volume, fast-paced environment supporting critical federal hiring operations and national security missions

At Crossroads, we invest in our people by offering a comprehensive benefits package that supports your health, financial future, and overall well-being.

• Comprehensive Medical, Dental & Vision
• 401(k) with Employer Match
• Employer-Paid Life & Disability Insurance
• Generous PTO & Paid Holidays
• Flexible Spending Accounts
• Wellness & Employee Assistance Programs

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled