Insurance Support Representative

Minnesota
3500 American Blvd West
Suite 700
Bloomington, MN 55431, USA

Location: Bloomington, Minnesota (Hybrid) | Full-Time | No Nights or Weekends

Pay: $20.71 to $28.99 per hour

Ranked #8 Top Workplace – Midsize Employer, MN

About the Role: We’re looking for a detail-oriented, customer-focused professional to support our insurance operations and business teams. In this role, you’ll play a key part in processing claims, managing documentation, and delivering excellent service to internal partners, policyholders, and external stakeholders.

• Provide high-quality customer support to internal teams, agents, policyholders, medical providers, and injured workers, ensuring professional and timely communication across all interactions.
• Process insurance applications, claims, and payments by accurately entering and verifying data from multiple sources, including internal databases and external systems.
• Review and interpret documents such as First Reports of Injury, medical bills, and reimbursement requests to ensure proper claim setup and payment processing.
• Manage workflow queues by completing data entry, research, and processing tasks with a high level of accuracy and efficiency.
• Handle inbound phone calls, gather critical information, document interactions, and clearly communicate next steps to customers.
• Support document management processes, including mail handling, scanning, indexing, and maintaining compliance with record retention standards.
• Operate and maintain office equipment such as scanners, postage meters, and printers, ensuring smooth daily operations.
• Collaborate with team members by providing backup support, contributing ideas for process improvements, and assisting with special projects as needed.

• 1+ year of experience in a customer service or office support role, with a strong service mindset.
• Excellent attention to detail and accuracy, especially when handling data entry and document processing.
• Strong communication skills, with the ability to interact professionally with a wide range of internal and external stakeholders.
• Ability to manage multiple priorities and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel) and comfort working with databases and digital systems.
• Experience with multi-line phone systems and handling high-volume calls is a plus.
• Confidence in problem-solving and navigating challenging situations with limited direction.
• Familiarity with scanning and working in a paperless or document imaging environment is preferred.

We want your work life to feel balanced, rewarding, and supported. Here are just a few of the benefits SFM offers:

• Comprehensive medical, dental, and vision coverage (plus HSA/FSA options).
• Significant Cash Benefit if you opt out of our health plan.
• Flexible hybrid work environment.
• 401(k) with both Traditional and Roth options and company match.
• Contributions toward student loan repayment.
• Generous PTO, 9 paid holidays, and paid parental leave.
• Monthly home internet allowance.
• Free life insurance, short-term & long-term disability coverage.
• Incentive bonus opportunities.
• Discounts on gyms, fitness apps, and wellness programs.

SFM is the leading workers’ compensation insurer in Minnesota, with a growing presence across the Midwest. We’re proud to be recognized as Top Workplace (#8 midsize employer in MN) thanks to our supportive culture, commitment to our employees, and focus on doing what’s right. Learn more by clicking here.

Regular attendance is required. Work takes place in a semi paperless environment within an office setting, either on business premises or other remote location, using standard office equipment such as computers, phones, and copiers, which requires being stationary for extended periods of time. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand;

walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision. This position requires the ability to occasionally lift office products and…