Operations Coordinator

Operations Coordinator

United Medical Systems, Bloomington, Minnesota, United States, Full-Time

Operations Coordinator

• Location:
  
  5775 West Old Shakopee Road, Bloomington, MN, 55437, United States
• Job Category: UMS-OC
• Employee Type:
  Full Time Non Exempt
• Manage Others:
  No

Are you a problem-solver with a passion for customer service? Do you thrive in a fast-paced environment where organization and communication are key? If so, we want you on our team!

What Youll Do:

• Coordinating and optimizing mobile service schedules daily.
• Providing top-tier customer support by responding to inquiries and schedule changes.
• Assigning resources and routes to ensure seamless service delivery.
• Maintaining accurate scheduling and account database records.
• Effectively maintain account database information for UMSs customers and patients. Focusing on high level of accuracy and timely data entry.
• Communicating effectively with customers, internal teams and field staff to ensure flawless experience.
• Problem solving in real time and ensuring our customers needs are met.
• Drive customer retention by providing additional support when needed.

What We Are Looking For:

• Associates degree or equivalent work experience
• Highly detail-oriented with exceptional accuracy in data entry and record-keeping, and a strong commitment to data integrity.
• Proactive, high-energy individual with a customer-first mindset
• Strong organizational and multi-tasking skills
• Excellent communication and relationship building abilities
• The ability to remain calm and solution-focused in a fast-paced environment
• Experience in medical scheduling or a similar logistics role (2-3 years preferred)

Compensation: $22 - $25 per hour

Benefit Offering:

• Medical insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic life Insurance
• 401k with excellent company match
• Paid Vacation/sick/personal Time