Manager, Order Services

Responsibilities

• Lead global end‑to‑end order management operations including order processing, fulfillment coordination, returns, and customer order support.
• Own daily execution, workload balancing, and performance management using the Daily Management System and defined KPIs.
• Serve as the escalation point for complex or high‑priority order issues, driving timely resolution and root cause corrective actions.
• Lead, develop, and coach a global team of order services professionals, setting clear expectations, accountability, and performance standards.
• Manage workforce planning, capacity, and resource allocation to support volume variability and service commitments.
• Partner with Sales, Customer Service, Logistics, Warehousing, and other Supply Chain teams to ensure seamless order execution and issue resolution.
• Analyze order fulfillment processes to identify improvement opportunities and implement solutions that improve efficiency, cost, and customer satisfaction.
• Ensure compliance with international trade regulations and internal policies, proactively identifying and mitigating operational risks.
• Leverage data and reporting to provide visibility into order performance, trends, and customer experience for leadership.

• Bachelor's degree in Business, Supply Chain Management, Logistics, or related field.
• 5+ years of experience in order management, customer operations, logistics, or supply chain roles.
• Minimum 3 years in a people‑leader role managing teams supporting domestic and/or international operations.
• Strong understanding of order management processes, global logistics coordination, and customer support operations.
• Experience with enterprise systems such as SAP, Salesforce, or similar order management platforms.
• Demonstrated ability to lead a team, manage performance, and drive accountability.
• Excellent communication and stakeholder management skills, with experience working across cultures and time zones.
• Proven ability to manage escalations, drive root cause resolution, and lead change.
• Occasional travel may be required to support global operations and team engagement.
• Preferred:
  Master’s degree in Business, Supply Chain Management, Logistics, or related field.

• Competitive salary range of $105,000‑$125,000 depending on experience.
• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan.
• Paid time off for volunteer work (20 hours per year).
• On‑site café and fitness facility.
• Flexible summer schedule.

This role is based at the Bloomington, MN International Corporate Headquarters. It requires on‑site presence for five days during training and typically three days on campus with two days remote. Occasional travel to other company sites, distribution centers, or supplier locations may be required.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, parental status, national origin, age, disability, genetic information, military service, or other non‑merit factors. We are committed to creating a welcoming environment for all employees.