Office Coordinator- Lock Shop

Overview

Per Mar Security, an industry leader in integrated security solutions, is seeking hardworking, motivated people. Established in 1953, the largest family‑owned full‑service security company in the Midwest with more than 2,600 team members, operates across 25 branch locations. We provide full‑service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

• Coordinate office operations for the Lock and Safe division, ensuring day‑to‑day administrative workflows such as timesheet approval, billing, customer service, inventory support, lock shop records, and employee training coordination.
• Prepare, review, and process accurate customer invoices for completed service work.
• Review and approve employee timesheets, resolve discrepancies, and support payroll processing.
• Respond to customer inquiries regarding billing, service issues, and complaints, providing timely and professional resolutions.
• Maintain accurate records of customer interactions, invoices, and administrative documentation.
• Assist with inventory management by monitoring stock levels, coordinating orders, and maintaining inventory records.
• Coordinate employee onboarding, training schedules, certifications, and ongoing development programs.
• Collaborate with managers, technicians, vendors, and internal departments to support daily operations.
• Provide general administrative support, including correspondence, reporting, filing, and special projects.
• Serve as a backup contact for the after‑hours on‑call schedule to support field technician dispatching.
• Maintain confidentiality while ensuring organized, efficient, and customer‑focused business operations.

• High school diploma or equivalent required; associate’s degree or coursework in business administration or a related field preferred.
• 1–2 years of administrative, office coordination, or customer service experience.
• Strong verbal and written communication skills with a customer‑focused approach.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to quickly learn new software systems.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast‑paced environment.
• Ability to maintain confidentiality and handle sensitive employee and customer information with professionalism.
• Experience in a field service, locksmith, safe, or physical security environment preferred.
• Familiarity with payroll/timekeeping systems, GPS fleet‑management tools, or coordinating employee training programs is a plus.

Hourly rate of $26–$29. Opportunity for advancement as the team grows. Great benefit package including health, dental, vision, disability, life, 401(k) with match, and paid time off. Additional benefits: medical insurance, life insurance, dental insurance, vision insurance, paid vacation, paid holidays, short‑term disability, 401(k)/403(b) plan.