Channel Support Representative

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world‑class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in.

With 100 years of operation under our belt and a healthy tenure, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

This opportunity is based out of Bloomington, MN international headquarters. Candidates should prepare for an onsite weekly schedule.

• Manage the administration workflow and serve as the main point of contact for onboarding and offboarding dealers; including listings, updates, locator, and dealer management systems.
• Provide support for dealer administration process improvement to modernize, digitize, and automate onboarding, offboarding, and service performance tracking; leverage Salesforce technologies like chatbot, chat live agent, self‑serve, and outsourced contact center to improve the customer experience.
• Track and manage appropriate data for Customer Satisfaction scores and voice of customer feedback to improve system and workflow processes, channel development, and service ratings. Track and monitor the closed‑loop case management process for dealer service, compliance, and system‑to‑system integration complaints through digital tools.
• Monitor metrics of our dealer channel service level agreements (SLA) for PSCX improvement while aligning and collaborating with the sales team on channel performance and corrective action plans.
• Instruct Post Sale Service and Support (PSCX), Customer Lifetime Value (CLV), and channel personnel on service policies and procedures as needed to ensure comprehension and compliance, providing feedback and recommendations to management on opportunities for improvement.
• Provide coaching, training, and support for the contact center in handling of level 1 requests. Manage level 1 escalations. Provide administrative support for Residential Landscape Contractor (RLC) Customer Care Leadership; including meeting scheduling, office supplies, and other miscellaneous activities. Support and manage data governance of RLC channel partners across internal systems.

• Bachelor’s degree required, plus 1–3+ years of CRM and data management experience.
• Salesforce and demonstrated experience with utilizing AI platforms preferred.
• Self‑directed, critical thinking skills and the ability to manage difficult situations, influence behaviors, and strong negotiation skills.
• Strong organizational skills, detail‑oriented with an emphasis on data integrity. Demonstrated strong verbal, written, presentation, and communication skills. Strong Microsoft Office skills and strong knowledge of Excel, process flow mapping (Visio), dashboards, and online forms.
• Experience with working with channel partners and/or vendors. Retail/Consumer goods experience preferred.
• Multi‑lingual capability (especially French‑Canadian and Spanish) is a plus but not required.

• Collaborate with Sales (internal/external) to create a frictionless digital channel engagement.
• Work with internal teams to create automation within the business that includes Salesforce Administration and IS.
• Work in collaboration with the Salesforce administrator to improve self‑help tools for the channel.
• Partner with service channel providers to create clear processes and simplified communications.
• Oversee and ensure the accuracy of accounts and contact information within Toro systems.
• Align divisional growth objectives to drive process improvements.

• Domestic travel is required up to 0–10 % of the time, for trade shows or…