Business Analyst

This is a 6-month contract role with the potential for long term hire with one of our clients. This is a hybrid role out of Bloomington, MN with in office requirements Tuesday & Thursday. Applicants must be authorized to work in the U.S. without sponsorship.

Our client is seeking a contract Business Analyst / Technical Writer to partner with a business line in documenting end-to-end processes and building a centralized Process & Procedure (P&P) repository. This role combines business analysis, technical writing, and process improvement, requiring a detail-oriented professional who can uncover how the business operates today, gather and document requirements, and create clear, maintainable process documentation.

The ideal candidate is a naturally curious problem solver with strong stakeholder engagement skills, experience working within the mortgage industry, and hands-on experience with a Loan Origination System (LOS). This individual will help create a single source of truth for processes, procedures, training materials, and reporting while identifying opportunities for efficiency and improvement.

• Partner with business stakeholders to document end-to-end business processes, workflows, system interactions, handoffs, exceptions, and decision points.

• Facilitate interviews, workshops, and working sessions with subject matter experts to gather and validate business and functional requirements.

• Translate business needs into clear requirements and documentation for operations, technology, and development teams.

• Develop and organize a centralized Process & Procedure repository, including documentation standards, templates, naming conventions, and version control practices.

• Create and maintain SOPs, process maps, job aids, reference materials, and training documentation.

• Analyze existing processes to identify gaps, redundancies, inconsistencies, and process improvement opportunities.

• Validate documented processes against LOS functionality and related systems to ensure accuracy.

• Develop process-flow diagrams and visual documentation using Visio or similar tools.

• Coordinate and/or execute testing activities for system enhancements and process changes.

• Support ad hoc and recurring reporting related to process performance, documentation status, and operational metrics.

• Maintain documentation as business processes, systems, and configurations evolve.

• Escalate project risks, issues, and roadblocks to the Product Owner or Project Manager while maintaining accurate project tracking.

• 3+ years of experience as a Business Analyst, Technical Writer, or similar role within financial services or a regulated business environment.

• Mortgage industry experience required.

• Hands-on experience working with a Loan Origination System (LOS).

• Proven experience creating process documentation, SOPs, procedure libraries, and knowledge repositories.

• Strong requirements elicitation, stakeholder interview, and facilitation skills.

• Experience gathering and documenting requirements in Agile and/or Waterfall environments.

• Excellent technical writing skills with the ability to simplify complex processes for multiple audiences.

• Strong analytical, organizational, and problem-solving abilities with exceptional attention to detail.

• Excellent written and verbal communication skills.

• Ability to work independently, manage multiple priorities, and deliver high-quality work with minimal supervision.

• Advanced proficiency with Microsoft Office applications.

• Experience with in the Wholesale/Broker mortgage channel and Non-QM lending.

• Familiarity with Vesta or another mortgage LOS platform.

• Experience building, maintaining, or analyzing operational reports and dashboards.

• Experience with Visio, SharePoint, or other process documentation and collaboration tools.

• Familiarity with Azure Dev Ops and Microsoft Planner.

• Knowledge of mortgage industry standards and regulations, including MISMO and TRID.

• Experience leveraging AI tools to improve documentation, process analysis, or knowledge management.