Media Client Success Manager

Are you energized by building client relationships and bringing order to complex work? Do you take ownership, communicate clearly, and follow through without needing to be chased? Are you comfortable balancing client needs, internal priorities, budgets, deadlines, and changing circumstances? Do you want to join a growing agency where strong performance, sound judgment, and initiative are recognized?

If this sounds like you, then we should chat.

Part relationship builder. Part project manager. Part problem solver. As a Media Client Success Manager, you'll serve as the trusted day-to-day partner for clients running TV, radio, and other offline media campaigns. You’ll quarterback work across the agency, lead projects from kickoff through the entire account life cycle, keep clients and internal teams aligned, and anticipate challenges before they become roadblocks.

If you enjoy bringing order to complexity, solving problems, and helping clients succeed, you’ll feel at home in this role.

• Serve as the primary day-to-day contact for assigned clients.
• Build trusted relationships through responsive, proactive, and thoughtful communication.
• Prepare agendas for and lead routine client status meetings.
• Document and communicate decisions, next steps, owners, and deadlines.
• Ensure expectations, responsibilities, and timelines are clear internally and externally.
• Facilitate productive conversations and guide clients toward decisions and outcomes.
• Navigate emerging concerns with professionalism and sound judgment.
• Gradually assume ownership of larger and more complex client relationships.

• Coordinate work across creative, media, digital, production, and analytics teams.
• Build, maintain, and own project timelines and milestones.
• Keep projects moving and proactively identify risks, dependencies, and potential delays.
• Manage client approvals, feedback, and revisions.
• Ensure deliverables are completed on time, within scope, and to the expected standard.

• Communicate monthly media budgets to clients and internal teams.
• Track client budget approvals and support accurate, timely invoicing.
• Maintain organized client records, project documentation, and reporting.
• Coordinate the preparation, delivery, signature, and storage of statements of work, contracts, and related documents.

• Gather performance data and prepare recurring campaign reports.
• Monitor dashboards and identify meaningful trends, opportunities, and areas of concern.
• Translate campaign data into clear insights for client presentations and internal discussions.
• Connect campaign performance to client goals and broader business outcomes.

• Lead internal campaign kickoff meetings.
• Coordinate production and project-specific working sessions.
• Clarify responsibilities, decisions, deadlines, and next steps.
• Follow up on outstanding work and hold owners accountable to commitments.
• Identify opportunities to improve client service and agency processes.

• Identify opportunities to expand the scope of work through day-to-day client conversations.
• Recognize emerging client needs, concerns, and business challenges.
• Bring potential growth opportunities to agency leadership.
• Assist with proposal development and scope definition.
• Support presentations and pitches through research, information gathering, deck development, and note-taking.

• Anticipate client needs and identify opportunities before they are explicitly requested.
• Connect campaign performance to client objectives and business outcomes.
• Make thoughtful recommendations based on data, client goals, and agency expertise.
• Bring potential solutions, not just problems, to agency leadership.

• Someone who genuinely enjoys building relationships, talking to clients, and earning trust over time.
• Someone who communicates thoughtfully, clearly, and confidently whether you are leading a client meeting, writing an email, or navigating a difficult conversation.
• Someone who can connect the dots, recognize patterns,…