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Senior CX Strategist: Lead Customer-First Strategy & Roadmap
Job in
Bloomington, Hennepin County, Minnesota, USA
Listed on 2026-09-06
Listing for:
Voya Financial, Inc.
Full Time
position Listed on 2026-09-06
Job specializations:
-
Business
Corporate Strategy
Job Description & How to Apply Below
Voya Financial, Inc. is seeking a senior CX Strategist to own and drive the customer experience strategy for a major line of business.
This role partners with senior stakeholders, guiding cross-functional teams of CX Directors and Consultants to achieve aligned, measurable customer and business outcomes. The incumbent will lead a multi-year CX roadmap, embed VOC insights, and report KPIs to executives, ensuring a customer-first approach across planning and operations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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