Rental and Used Coordinator

Fairchild Equipment
- Bloomington
2000 W 94th St
Suite 100
Bloomington, MN 55431, USA

Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only a eight-person operation to over 325 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as family owned.

Family Values
– Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule.

Safety Always
– Wearecommitted to safety at all timesand in all places.

Customers for Life
– Excellence in customer Service. If wedon’tdeliver, let us know, and we WILL fix it!

Employer of Choice
– Happy and productive employees who outwork the competition.

Active in our Communities
– Outstanding citizens in the market we serve.

The Rental and Used Equipment Coordinator is responsible for managing the daily operations and overall performance of the Rental Department, while also supporting inventory control and sales coordination within the Used Equipment Department. This role includes overseeing a designated territory within the Industrial Division, with the expectation to collaborate and provide support across all Rental and Used Department teams. This includes supervising all cartage and delivery drivers, coordinating the rental and return of equipment, managing used inventory, and ensuring exceptional customer service.

The ideal candidate will have strong organizational skills, sound financial judgment, and the ability to lead in a fast-paced, customer-driven environment. This is a full-time hourly position.

• Manage the overall performance of the Rental and Used Department, including supervising all cartage and truck drivers.
• Use sound financial judgment to make decisions impacting departmental performance.
• Monitor and manage rental equipment inventory in collaboration with the Rental Manager.
• Remain current on all equipment models, features, and industry developments.
• Locate and source equipment to fulfill customer rental requests.
• Process rental orders and prepare, administer, and review all rental contracts.
• Schedule and coordinate deliveries with internal cartage teams.
• Approve and process all invoices related to rentals in a timely and accurate manner.
• Review and authorize service requests, machine movement orders, and purchase orders.
• Prepare reports on fleet utilization, rental revenue, and equipment status.
• Assist with intake, inspection, and assessment of used inventory.
• Maintain and update used equipment listings in internal systems and on external platforms.
• Track used equipment conditions, required repairs, and refurbishment processes.
• Support the sales team by preparing used units for resale and assisting with necessary documentation.
• Serve as the primary point of contact for rental inquiries, order scheduling, and issue resolution.
• Communicate with customers regarding rental agreements, status updates, extensions, returns, and concerns.
• Conduct regular site visits to current and prospective customer locations to promote and generate interest in used equipment offerings.
• Identify opportunities to upsell or cross-sell used inventory based on customer operations and fleet requirements.
• Obtain and review customer Certificates of Insurance (COIs) to ensure compliance with company requirements.
• Manage and track COIs in accordance with established company policies and procedures.
• Follow up with customers as needed to maintain up-to-date and valid documentation.
• Resolve customer complaints or elevate issues as appropriate.
• Ensure all documentation, including contracts, inspections, and delivery receipts, is properly completed and filed.
• Assist walk-in customers with rentals and inquiries.
• Build strong customer relationships by understanding their equipment…