Customer Experience​/Product Support Specialist

Customer Experience/Sales Support Specialist
- Contract to Hire
- Pay up to $24/hr

Key Staff Professionals is thrilled to partner with an outstanding retail organization that is expanding its Customer Experience department. We are seeking a collaborative problem-solver who thrives in a dynamic environment. This Contract-to-Hire opportunity offers the chance to join a rapidly growing team and make a meaningful impact as the department continues to evolve!

• Assist internal employees/customers with questions via phone call, email, or iChat
• Triage calls from customers and multiple internal departments and determine best course of action for next steps
• Research and resolve issues and follow up with solutions or recommendations
• Ensure prompt and professional responses and communication
• Assist departments with basic technical and non-technical support issues
• Excellent documentation and communication skills required
• Assist with processing orders for customers and upselling or recommending products if appropriate

• Exceptional written, verbal, and problem-solving skills
• Proficient with Microsoft Office Suite, and technically proficient
• Thrives in a fast paced, deadline driven environment
• Customer solution focused
• Forward thinking and excellent problem solving skills
• Exceptional written and verbal communication skills
• Proficient with Microsoft Office Suite

Midwest Staffing Group & Key Staff Professionals prohibits discrimination against any employee or applicant for employment because of race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, disability, sexual orientation, gender identity, gender expression, veteran status, genetic information, status with regard to public assistance, and any other characteristics protected by applicable state, federal and/or local laws.