Library Services Assistant

Washington County Library is seeking experienced customer service professionals to serve as Library Services Assistants. The individuals who fill these positions will provide exceptional customer service and contribute to making the library a welcoming and inclusive environment. We recognize a need for our staff to represent the community we serve, and we are seeking candidates from all racial, cultural, and gender-diverse communities.

This position is fast-paced and requires a significant amount of physical activity and multi-tasking. Duties include greeting customers (in person, virtually and by phone), registering new customers for library cards, assisting library users with circulation services, checking in, sorting, and shelving library materials, and utilizing your digital literacy skills to help customers with their computer, digital device and printing needs.

• Experience working in a customer-centric environment providing customer support, solving problems for customers, and helping people find the information they need.
• Ability to interact and communicate in person and in writing in a friendly and meaningful way with people of diverse backgrounds, cultures and ethnicities.
• Experience working with a team to meet immediate customer needs, shifting focus when needed, and innovating new ideas for improved service.
• Ability to provide technology assistance in a clear, succinct, and patient manner.

Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

This position will average twenty (20) hours per week with a regular schedule that contains a combination of day time, evening and weekend hours. With sufficient notice, the location and schedule may vary due to department needs.

$19.21 Hourly

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E
- Verify Participation Poster

Right to work Poster

Washington County Library is seeking an experienced customer service professional to serve as a Library Services Assistant. The individual who fills this position will provide exceptional customer service and contribute to making the library a welcoming and inclusive environment. This position is fast-paced and requires a significant amount of physical activity and multi-tasking. Duties include greeting customers (in person, virtually and by phone), registering new customers for library cards, assisting library users with circulation services, checking in, sorting, and shelving library materials, and utilizing your digital literacy skills to help customers with their computer, digital device and printing needs.

MINIMUM QUALIFICATIONS:

This position requires a high school diploma or equivalent and one year of paid work experience that includes six months of customer service and six months using computers and software applications.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE,

SKILLS AND ABILITIES

REQUIRED FOR SUCCESSFUL…