Field Service Associate III-IV; Semiconductor

Description

POSITION SUMMARY
Under limited supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers' systems. (Essential)
• Perform preventive maintenance with no supervision. (Essential)
• Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
• Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)
• Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
• Act as a customer contact on technical and service-related problems. (Essential)
• Prepare reports for product analysis for failure trends and serviceability issues. (Essential)
• Must be able to provide guidance to other field technicians and field service engineers. (Essential)
• Train and mentor Field service associates at levels I-II-III. (Essential)
• Act as a lead in the absence of the FS Lead. (Essential)
• Act as a technical contributor in the absence of Technical support engineers. (Essential)
• Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

POSITION QUALIFICATIONS
Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• Associates of Science or Bachelor's degree in Electronics, Engineering, or completion of accredited basic electronics program, or equivalent experience.

Experience

• Preferred:
  Ten (10) + years of work related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups. Strong time management skills. Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of good driving record if servicing customer offsite.