Technical Service Representative

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of any visa, regardless of expiration date, now or in the future.

The Siteworks division is seeking to add a Technical Service Representative to support our growing portfolio of light construction and electric equipment. This role provides front‑line technical and customer support to dealers, distributors, and internal teams, ensuring timely issue resolution and a high‑quality customer experience.

• Manage a high volume of incoming calls, emails, and case requests in a timely manner while maintaining strong customer service standards.
• Develop and apply working knowledge across a broad portfolio of Siteworks equipment, including light construction equipment and electric‑powered products.
• Diagnose and resolve technical, mechanical, and electrical issues using available tools such as schematics, service manuals, engineering drawings, and diagnostic resources.
• Provide front‑line technical support to dealers, distributors, rental partners, and internal teams related to equipment troubleshooting, part identification, system diagnostics, and product performance.
• Support order management processes within SAP, including order entry, changes, inventory checks, part availability, pricing, and shipment tracking.
• Interpret engineering prints, parts catalogs, and electrical schematics to support accurate part identification and issue resolution.
• Partner with engineering, quality, and manufacturing teams to accelerate product improvement and communicate field feedback.
• Provide guidance on electric equipment systems, including battery technology, charging systems, controllers, and electronic diagnostics (training provided as needed).
• Resolve customer discrepancies and authorize appropriate actions such as returns, credits, and debits within established guidelines.
• Maintain strong cross‑functional relationships to effectively navigate internal processes and provide timely information.
• Exercise independent judgment to make sound decisions balancing customer satisfaction, business impact, and policy alignment.
• Support occasional field activity or product movement as needed (dealer visits, shipments, or hands‑on validation).
• Perform other duties as assigned.

• Associate’s degree or technical certification in a related field __or__ equivalent experience.
• Technical Support Representative I: 0‑2+ years' experience in technical support, equipment service, or construction/light equipment industry preferred.
• Technical Support Representative II (Mid): 3‑5+ years' experience in technical support, equipment service, or construction/light equipment industry required.
• Working knowledge or ability to learn: mechanical systems (hydraulics, engines, drive trains) and electrical and electronic systems (battery, controls, CAN systems, diagnostics).
• Strong troubleshooting and problem‑solving skills across mechanical and electrical systems.
• Experience with SAP, CRM, or technical support systems preferred.
• Ability to interpret technical documentation, schematics, and parts diagrams.
• Strong verbal and written communication skills to support both technical and non‑technical audiences.
• Ability to work independently and collaboratively across teams.
• Demonstrated customer focus and ability to manage high‑pressure situations.
• Valid driver’s license with an acceptable driving record.

• Primarily office‑based with regular interaction in a shop/lab environment supporting equipment diagnostics and validation.
• Exposure to mechanical and electrical equipment, including moving machinery and powered vehicles.
• Ability to lift up to 50 pounds.
• Fast‑paced environment with competing priorities, high customer interaction, and occasional escalations.
• Occasional travel may be required.
• Standard work schedule may include extended hours or overtime based on customer demand.
• Participation in on‑call rotation for after‑hours technical support.

• Competitive salary and 401(k) plan with company match.
• Affordable health insurance (medical/dental/vision).
• Employee wellness program and onsite fitness facility.
• Paid volunteer time (20 hours) and mental health resources.
• Flexible schedule during summer and hybrid work arrangement (4 days onsite, 1 day remote).
• Onsite café and Caribou Coffee shop.
• Dress code: casual corporate environment.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, genetic information, military service, or other non‑merit factors. We are committed to creating a welcoming environment for all employees.