Performance Manager

Performance Manager – Seasonal Bloomington MNMN | 20 hour | Seasonal | Sept - Nov Join the Thirteenth Floor Team Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events.

We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning applicants:
If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

What You'll DoAs our Seasonal Performance Manager, you'll oversee the daily operations of our performance and entertainment staff—coaching actors, maintaining show quality, and ensuring every guest encounter is nothing short of extraordinary.

Team Leadership & Performance Management Supervise, coach, and mentor performance staff to maintain high standards of show quality and guest engagement

Provide daily feedback, recognition, and constructive coaching to foster professional growth and sustain team morale

Oversee scheduling, timekeeping, and staffing levels to ensure adequate coverage each night

Lead pre-shift meetings, communicate performance goals, and address challenges as they arise

Operational Oversight Monitor adherence to all standard operating procedures, safety protocols, and company policies

Track and manage labor hours, training budgets, and operational costs, reporting variances to management

Oversee execution of performances, meet-and-greets, and special events in coordination with technical and creative teams

Quality Control & Guest Experience Maintain high standards for show quality, character consistency, and guest interaction

Observe live performances, provide real-time feedback, and implement improvements as needed

Address guest and internal concerns promptly, ensuring a safe and enjoyable environment for all Collaboration & Communication Partner closely with creative, costume, makeup, and technical departments to ensure cohesive show delivery

Foster a collaborative and inclusive team culture across all staff levels

Support installation of new shows, events, and entertainment projects as needed

Administrative Duties Administer payroll, scheduling, and attendance records accurately and on time Monitor inventory and submit requests for performance-related supplies

Prepare reports on performance metrics, guest feedback, and team achievements

Safety & Compliance Promote and enforce safety procedures, responding to incidents and concerns appropriately

Ensure compliance with all health, safety, and environmental standards

What You Bring3+ years in entertainment, live events, theme park, or attractions management—performance or production experience strongly preferred

Proven ability to supervise and motivate a large, diverse seasonal workforce

Strong coaching and team-building skills with a talent for developing frontline staff

Excellent organizational and communication skills; calm and decisive under pressure

Experience with scheduling, timekeeping, and basic budget/labor tracking

Availability to work evenings, weekends, and all scheduled event dates throughout the season

Must be 18 years of age or older

Employment Details

Employment Type:

Seasonal/Temporary.

Expected Season Duration:
Late September – Early November 2026.

Work Schedule:

Evenings, weekends, and holidays required during the operational season.

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

E-Verify Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Equal Opportunity Employer Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or any other characteristic protected by applicable law.

Reasonable Accommodations Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting
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