Lock Desk Associate II

Lock Desk Associate II

Department: Lock Desk and Purchasing

Employment Type: Full Time

Location: Bloomington, MN

Reporting To: Vice President - Lock Desk and Fund Management

Compensation: $65,000 - $75,000 / year

This is an exciting opportunity to join a growing company in an emerging market. We offer a fast paced environment where your input and experience is valued. You will have opportunities to begin honing your leadership skills and take ownership of several of the processes associated with this business line.

Verus Mortgage Capital is seeking a Lock Desk Associate II to join its growing team in an exciting and evolving market segment. This role offers a fast‑paced, collaborative environment where initiative, expertise, and attention to detail are highly valued. The Lock Desk Associate II will play a key role in ensuring accurate loan pricing prior to purchase, supporting internal and external stakeholders, and contributing to the efficiency and integrity of lock desk operations.

Must be able to work Monday through Friday, 8:30 a.m. to 5:30 p.m. PST
Hybrid 2-3 days per week for local candidates to the Greater Minneapolis & St Paul area.

• Monitor the Lock Desk inbox and phone lines, providing professional, accurate, and timely responses to seller inquiries and pricing questions
• Serve as an internal and external resource for pricing issues, exceptions, and escalations
• Ensure pricing adjustments from Capital Markets are properly applied both systemically and manually, when required
• Validate and resolve pricing discrepancies identified at settlement
• Assist with testing, maintenance, and troubleshooting of system pricing and eligibility requirements
• Support the documentation, review, and ongoing maintenance of the Lock Desk user manual and departmental procedures
• Process funding adjustments
• Register bulk trades, load bulk data updates, and validate final bulk pricing
• Assist in training new Lock Desk Associates
• Perform additional duties as assigned to support lock desk initiatives

• Minimum of 3 years’ experience in the secondary mortgage market with hands‑on loan pricing experience
• Strong understanding of mortgage origination, secondary market practices, securitization, and servicing
• Working knowledge of Microsoft Office applications
• Strong negotiation, communication, and interpersonal skills with the ability to resolve conflicts and discrepancies effectively
• Ability to manage multiple time‑sensitive tasks independently with minimal supervision
• Proven ability to work both independently and collaboratively in a team environment
• Willingness to learn, adapt, and grow within a dynamic organization
• Availability to work Monday through Friday, 8:30 a.m. to 5:30 p.m. PST

• Loan Pricing Expertise: Demonstrates strong hands‑on knowledge of secondary market pricing, adjustments, exceptions, and settlement reconciliation.
• Attention to Detail: Ensures accuracy in pricing application, bulk data loads, funding adjustments, and discrepancy resolution.
• Time & Priority Management: Effectively manages multiple time‑sensitive requests, inbox workflows, and escalations in a fast‑paced environment.
• Problem Solving & Judgment: Identifies pricing discrepancies, evaluates exceptions, and resolves issues independently while knowing when to elevate.
• Communication &
  
  Collaboration:
  
  Serves as a reliable resource for sellers and internal teams, communicating clearly and professionally on complex pricing matters.

• Integrity: Maintains accuracy and transparency in loan pricing, ensuring pricing decisions are applied consistently and correctly.
• Collaboration: Works closely with Capital Markets, Operations, and sellers to resolve pricing questions and support smooth loan execution.
• Excellence: Consistently delivers high‑quality work while supporting process documentation, training, and continuous improvement of lock desk operations.
• Critical Curiosity: Actively participates in system testing, troubleshooting, and process refinement to improve pricing accuracy and efficiency.

• Great compensation package, including competitive base pay
• Discretionar…