Program Manager - Community Residential

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Position: Program Manager - Community Residential Setting

Location: Bloomington, MN

Job : 1312

# of Openings: 1

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings.

Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview:

The Program Manager is responsible for the daily leadership, oversight, and operational management of a Community Residential Setting (CRS) serving individuals with complex behavioral and mental health needs. This role ensures high-quality, person-centered services while maintaining compliance with 245D regulations, RTI policies, and approved service agreements. The Program Manager provides hands‑on leadership, supervises direct support staff, coordinates behavioral and clinical supports, ensures regulatory compliance, and promotes a safe, structured, and therapeutic environment.

This position requires strong experience in high-behavior programming, crisis management, staff development, and interdisciplinary collaboration.

• Provide daily leadership and oversight of the CRS program.
• Ensure consistent, person-centered service delivery aligned with care plans and agency standards.
• Maintain staffing coverage, schedules, and shift accountability.
• Participate in on‑call rotation and respond to emergencies after hours as required.
• Monitor program safety, structure, and environmental standards.

• Recruit, onboard, train, and supervise Mental Health Workers/Behavior Technicians.
• Conduct regular supervision, coaching, and performance evaluations.
• Ensure staff are trained in behavioral supports, EUMR, medication administration, and 245D compliance.
• Address performance concerns, attendance issues, and disciplinary matters in collaboration with HR.
• Promote teamwork, professionalism, and consistent practice.

• Ensure proper implementation of Behavioral Support Plans, PSTPs, Safety Plans, and clinical recommendations.
• Support staff in managing escalations, crises, and high-risk behaviors.
• Review and follow up on behavioral incidents and EUMR events.
• Coordinate with clinical teams, nursing staff, PSS, and external providers.
• Monitor trends in behavior and develop proactive support strategies.

• Ensure all documentation meets 245D, RTI, and licensing requirements.
• Review MARs, BIRFs, GERs, T-Logs, and ISP documentation for accuracy and timeliness.
• Prepare for and participate in licensing visits, audits, and corrective action planning.
• Monitor medication management and compliance with RTI’s Medication Administration Program.
• Maintain staff training records and certification compliance.

• Serve as primary program liaison for guardians, case managers, counties, and support teams.
• Participate in intake, annual, 45‑day, and team meetings.
• Address concerns and resolve issues collaboratively and professionally.
• Advocate for individual needs while balancing safety and regulatory requirements.
• Monitor program budgets, overtime, and staffing costs.
• Approve timecards and scheduling changes.
• Track supplies, equipment, and program needs.
• Submit required reports and operational updates to leadership.

• High School Diploma or GED required.
• Minimum of 3 years of experience working in high-behavior, mental health, behavioral health, or licensed…