Revenue Cycle Coordinator

The Revenue Cycle Coordinator is responsible for providing quality revenue cycle services to HEALTHCAREfirst outsourced billing customers, with a focus of managing AR and customer relationships. This position must exercise accountability and professionalism in maintaining the high level of services our team and customers deserve. This role reports to a Supervisor of Operations Management.

• The Revenue Cycle Coordinator is responsible for driving results for customer including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations and cash collections.
• Provide subject matter expertise to the team in the following areas.
  • Billing Processes
  • EDI Information (if applicable)
  • A/R Management
• Learn all software of assigned accounts to assist with troubleshooting and training, as necessary.
• Establish and maintain a collaborative relationship with assigned customers.
• Identify and develop solution strategy to address operational issues and develop additional services.
• Understand industry payer rules, regulations, billing codes and requirements.
• Maintain confidentiality and knowledge of HIPAA regulations.
• Support implementation services by attending implementation meetings, including Billing Walk Through calls.
• Manage customer escalations by intervening or sending escalations through the proper channels.
• Help promote a team environment at HEALTHCAREfirst.
• Manage customer results which includes ensuring the contracted services are performed timely and accurately.
• Utilize Sharefile for all documents between the agency and HEALTHCAREfirst.
• Manage resources to ensure all timelines are achieved.
• Perform other duties as assigned.

• Augments agency operations by building productive relationships with clients regarding their revenue cycle services.
• Inform and advise customer(s) of any internal agency process opportunities that may be delaying cash flow.
  • If the agency is non-responsive, elevate the concern to a HEALTHCAREfirst RCM Billing Services Operations Manager or Client Success Manager.
• Communicate with an agency regarding status of AR by setting up calls and sending updated status reporting to the agency to ensure ongoing communication regarding revenue cycle operations.
  • Ensure timely and effective communication with focus on items that are urgent or require action by the agency.
  • Ensure use of agenda/meeting documentation indicating the outcome of the meeting and any follow-up that needs to be completed; the agenda/meeting documentation should be completed for each agency.
• Leverage multiple communication channels to ensure timely and accurate updates.
  • If no response is received the same business day, a phone call will need to be placed the following business day to follow up with the agency.
  • Any communication from an agency is to be addressed within 24 hours; if it is urgent, it is to be addressed immediately.
• Maintain a professional relationship with agency staff, keeping personal and internal HEALTHCAREfirst details to a minimum.
• Escalate unresolved customer grievances to the proper department or management for further assessment.

• Open to dynamic change and ability to thrive in such an environment.
• Ability to work independently with initiative to take on new tasks, as necessary.
• Organized with the ability to multitask.
• Strong written and verbal communication skills.
• Computer and office equipment proficiency with an aptitude for learning computer systems.
• Advanced understanding of accounting principles with a focus on Accounts Receivables.
• 2+ years of healthcare billing and A/R management experience. Homecare & Hospice a plus.
• Prior experience working with the rules, regulations, and billing codes for Medicare, Medicaid, and private insurance (preferred) for both Homecare and Hospice.
• Education equivalent to a high school diploma or extensive experience; college degree preferred.
• In Billing Services, we believe in teamwork. We expect the following from our teammates:
  • Maintain a professional demeanor, courteous and flexible always.
  • Willingness and ability to work effectively with members of other departments.
  • Participate in a collaborative environment where teammates support…