Supervisor,Behavioral Health Case Management Job Bloomington area,Minnesota USA,Healthcare

Health Partners is hiring a Supervisor, Behavioral Health Case Management. This role will specifically support the Autism Care Management team. Applicants are required to have Board Certified Behavioral Analyst (BCBA) certification and experience working with individual with Autism Spectrum Disorder.

This position exits to maximize the level of skill and knowledge of the behavioral health case managers in order to efficiently and effectively serve the members identified for the case management program. To provide support to patients, their families, and physicians in addressing behavioral health and social concerns; educate and empower patients and families to make informed personal health care decisions;

and facilitate communication between patient, physician, health plan and community.

ACCOUNTABILITIES Supervisory Duties

Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.

Provides prompt case consultation as well as individual supervision sessions with each Case Manager and Case Management Assistant.

Reviews the monthly management reports with the Case Managers and the Case Management Assistants as to their performance with measurement expectations.

Performs quality audits and review with the Case Managers and the Case Management Assistants as to their performance with meeting the requirement of the business rules, policies, procedures, and accurate documentation of case work.

Member Focus

Ensures all activities are member-focused and individualized, resulting in personalized attention to each patient’s unique needs.

Identifies interventions and resources to assist member reaching personal health related goals.

Identifies patterns and episodes of care that are predictive of future needs and services.

Integration

Integrates clinical and psychosocial information for case identification and individual patient assessment to develop action-oriented and time-specific planning and implementation of appropriate interventions.

Facilitates integration of patient care by encouragement of effective communications between patients, families, providers, health plan and care system programs, and community-based services.

Adheres to policy and procedure in daily activities.

Coordinates service coverage with appropriate funding sources when indicated.

Communication

Effectively and routinely communicates with patients, families, physicians and health care team members to facilitate successful collaboration resulting in high levels of member/patient/family/provider satisfaction.

Provides regular reporting of member outcomes to behavioral health leadership according to defined process.

Identifies and promptly reports potentially adverse situations to department leadership.

Identifies and promptly reports high cost cases for reinsurance.

Maintains confidentiality of information in accordance with department and corporate policies.

Relationships and Team Building

Establishes and maintains good working relationships within the Behavioral Health Improvement and Operations Department, with other Health Partners Departments, and with other health team participants.

Supports other team members in achieving patient centered goals.

Assists supervisor in maintaining a cohesive team by contributing to a collaborative, respectful, and diverse environment.

Participates in and contributes to appropriate departmental and/or organizational meetings.

Acts as a liaison between internal customers, Marketing, Sales, Claims and Member Services to resolve systems/process issues.

Technology

Maintains knowledge of and effectively uses…