Front Office Representative

Position Summary

The role of Front Office Representative requires an individual who can provide superior guest service in a fast‑paced hotel environment, ensuring 100% guest satisfaction.

• Hourly wage: $17.00 per hour.
• Employee discounts on thousands of hotels.
• Paid sick time (MN Earned Sick and Safe Time).
• Full benefits package after 30 days of service including health, dental, vision, short & long‑term disability, auto insurance, etc.
• Employer‑paid accident insurance and HSA contribution.
• 401(k) retirement plan.
• Employee Assistance Program.
• 90 days: paid vacation time.
• 8 paid holidays.
• Paid bereavement.
• 1 year: paid floating holidays.

• Receive and process incoming guests.
• Ensure a delightful, seamless arrival and departure experience for guests.
• Greet guests and handle hotel registration and other transactions.
• Stay current on hotel accommodations, services, and local attractions.
• Handle guest compliments, comments, observations and challenges in a timely manner to achieve full guest satisfaction.
• Record resolutions to guest complaints on the “Make it Right” log.
• Work with other departments to arrange requested services for guests.
• Maintain up‑to‑date developments in the hotel by reviewing and updating the communication log.
• Prepare end‑of‑shift summaries and communications for management and other shifts.
• Encourage day‑to‑day upselling of guest accommodations and promote hotel amenities, food & beverage outlets, hotel services, and loyalty program.
• Make reservations following the hotel’s yield‑management practices.
• Process customer credit at check‑in in accordance with hotel policy and data‑privacy standards.
• Answer and field all calls to the hotel, both internal and external.
• Identify and record special billing instructions and notify accounting.
• Obtain appropriate approvals and signatures for guest transactions.
• Follow hotel policy on cash banks.
• Maintain confidentiality of guest information.
• Create 100% guest satisfaction by providing the Radisson experience through performance that demonstrates genuine hospitality and exceeding guest expectations.
• Give personal attention, take personal responsibility, and use teamwork when providing guest service.
• Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
• Provide Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Recognize when guests are not satisfied and determine appropriate actions to achieve 100% guest satisfaction.
• Perform other duties required to provide service brand behavior and genuine hospitality.
• Perform other duties requested by management to provide 100% guest satisfaction and genuine hospitality.

• Strong customer service experience required.
• Previous hotel experience preferred.
• Ability to maintain a positive and professional attitude when handling all situations.
• Solid computer skills.
• Ability to push/pull up to 30 lb.
• Ability to work a flexible schedule, including mornings, afternoons, nights, and weekends.
• Excellent communication skills.
• Must possess a strong team spirit.
• Opera experience preferred.
• Physical demands: ability to stand, stoop or bend for entire shift; lift up to 20 lbs.

We are an equal opportunity and affirmative action employer. Employment decisions are made without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or any other protected class. The hotels are drug‑free; pre‑employment drug tests and background checks are required. The program participates in E‑Verify; individuals ineligible to work in the United States will not be considered.

All offers of employment are conditional upon satisfactory completion of a background check and E‑Verify.