Housekeeping Supervisor

Position Summary

The role of Housekeeping Supervisor is to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

• Ensure all operational and safety procedures are properly followed.
• Inspect and approve employees’ work performance.
• Supervise all guest complaints as they relate to the operation.
• Demonstrate leadership and provide training for all housekeeping and laundry employees.
• Communicate effectively and work as a team player.
• Meet goals and expectations as they relate to the overall department and hotel operation.
• Establish schedules, work assignments and supervise payroll‑related items.
• Supervise all Radisson training requirements for the department.
• Develop and train staff on all Radisson Operation Standards.
• Work a flexible schedule and multi‑task with housekeeping related tasks.
• Participate in the development and implementation of business strategies for the hotel aligned with Radisson’s mission, vision, values and strategies.
• Perform all shift checklist responsibilities and reporting requirements.
• Be familiar with hotel, departments, hours of operation and services of the hotel.
• Answer basic housekeeping related questions.
• Assist team with training, supplies and support to consistently provide quality guest rooms and public areas.
• Comply with federal, state and local laws.
• Properly maintain hotel keys and electronic cards (key control).
• Complete maintenance work orders and follow up accordingly.
• Supervise lost and found items in accordance with procedures.
• Inspect guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists.
• Maintain status reports for guest rooms and communicate effectively.
• Follow all guest room procedures including protocols with ‘do not disturb’ rooms.
• Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols.
• Participate in all departmental and hotel meetings.
• Participate in required training programs and supervise all housekeeping and laundry employees ensuring department completion.
• Run all housekeeping reports.
• Report any damage or hazards in the hotel.
• Report suspicious activity in hallways or in the hotel.
• Answer the housekeeping phone and handle or supervise guest requests.
• Consistently walk the hotel for inspection purposes and report accordingly.
• Manage the day‑to‑day operations of the housekeeping, public space and laundry areas for assigned shifts.
• Ensure that rooms and public space areas are spotless and continually restocked and straightened.
• Participate in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals.
• Inspect rooms and public space areas continually.
• Determine appropriate staffing levels for forecasted business and schedule employees accordingly.
• Follow up providing employees with customer service, technical and safety training on an ongoing basis.
• Track inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
• Supervise the operation (and/or outsourced relationship) with the laundry.
• Monitor assigned departments with compliance to safety standards.
• Coordinate room availability with the front office.
• Develop and implement strategies and practices which support employee engagement.
• Communicate performance expectations and provide employees with ongoing feedback.
• Provide employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
• Perform other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests.

• Minimum one year in a supervisory or management housekeeping position required.
• High school diploma or GED required.
• Ability to collaborate effectively with other hotel employees and managers to ensure teamwork.
• Ability to communicate effectively.
• Strong organizational skills.
• Critical thinking skills.
• Problem‑solving ability.
• Ability to work a variable schedule.
• Operating Systems…