On-Call Banquet Server

Position Summary

The role of the Banquet Server is to serve banquet guests in a prompt and courteous manner while maintaining a high level of quality and consistency, with the goal of creating 100% Guest Satisfaction by delivering food and beverage service and exceptional hospitality.

• Employee discounts on thousands of hotels
• 50% discount on in‑house restaurant and marketplace
• Free parking

• Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality, and by exceeding guest expectations.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Lists, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Assumes responsibility to notice when the guest is not satisfied and uses best judgment on when to use the 100% Guest Satisfaction Guarantee.
• Performs other duties as required to provide the service brand behavior and genuine hospitality.
• Provides food and beverage service to guests in the restaurant.
• Sets tables in accordance with Carlson Managed Hotels & Resort’s standards.
• Prepares order for presentation to guest.
• Serves food, coffee, water, and other beverages; refills beverages as needed.
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware, and silverware.
• Clears banquet room and banquet kitchen area during and after banquet functions.
• Cooperates closely with other servers to meet and exceed guests’ expectations.

• Demonstrate understanding of technical service skills for assigned area (i.e., food & beverage service, housekeeping, etc.).
• Skilled in utilization of point‑of‑sale systems and/or other back‑of‑the‑house systems.
• Know the available products and services and suggest alternatives (upselling).
• Excellent customer service and verbal communication skills.
• Ability to prioritize tasks and anticipate customer demands.
• Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.

• Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally.
• Ability to maneuver up to 150 pounds, occasionally, for short periods of time.
• Ability to set up and take down tables, chairs, stages, and other banquet meeting fixtures.
• Ability to push and pull carts weighing up to 200 pounds, occasionally.
• Ability to stand for extended periods of time continuously.

Choice Hotels International is an equal opportunity and affirmative action employer. Employment decisions are made without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or any other characteristic protected by law.

All offers of employment are conditional upon the satisfactory completion of a background check and E‑Verify.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying identity and legal authorization to work in the United States.