Housekeeping House Attendant

Overview

Choice Hotels International, Inc. (NYSE:CHH) is one of the world’s largest lodging franchisors, operating more than 7,400 hotels and 625,000 rooms across 45 countries. The Radisson Blu Mall of America, part of Choice’s portfolio, seeks a Housekeeping House Attendant to support housekeeping operations and ensure a consistently high standard of guest experience.

• Perform all shift checklist responsibilities and reporting requirements.
• Be familiar with property, departments, hours of operation, and hotel services.
• Answer basic housekeeping‑related questions for guests and team members.
• Assist the team with training, supplies, and support to maintain quality guest rooms and public areas.
• Properly maintain hotel keys and electronic cards (key control).
• Clean and stock linen closets; pick up dirty linen from housekeeping closets and drop it in the chute.
• Clean and vacuum hallways, including baseboards; dust light fixtures.
• Turn in all lost and found items in accordance with procedures.
• Maintain a clean and organized work area and keep stock levels on par.
• Strip rooms when needed and assist in picking up dirty linen.
• Sort terry and linen into laundry carts after coming down the linen chute.
• Place all trash from guest room floors in dumpsters.
• Run items to guest rooms, room attendants, and supervisor.
• Actively participate in housekeeping’s deep‑clean or preventive maintenance programs.
• Participate in all departmental meetings and required training programs.
• Carpet‑clean guest rooms and hallways when needed.
• Report any damage or hazard repairs to your immediate supervisor.
• Clean elevator tracks on all guest elevators.
• Perform all housekeeping duties as outlined in hotel‑specific training outlines and property checklists.
• Familiarize yourself with frequently used Standard Operations Procedures.
• Operate all housekeeping equipment effectively.
• Recognize situations that require immediate supervisory attention.
• Create 100% guest satisfaction by delivering the Radisson experience with genuine hospitality and exceeding guest expectations.
• Provide personal attention, take personal responsibility, and use teamwork when delivering guest service.
• Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
• Provide Yes I Can! genuine hospitality and teamwork consistently.
• Notice when a guest is not satisfied and use best judgment to apply 100% Guest Satisfaction practices.
• Perform other duties required to display brand behavior and genuine hospitality.
• Carry out additional duties as requested by management to maintain service quality.

• Minimum of one year hospitality experience in housekeeping.
• Follows instructions and communicates effectively.
• Works well independently or as part of a team.
• Strong attention to detail and commitment to exceptional guest service.
• Willing to work a flexible schedule, including evenings, weekends, and holidays.
• Adheres to hotel policies and procedures.
• Physical ability to stand, sit, and walk for extended periods.
• Capable of lifting, carrying, or otherwise moving up to 75lbs.
• Proficient with common office equipment (computers, printers, phones, etc.).

• Hourly wage: $18.32.
• Employee discounts at thousands of hotels.
• Complimentary meal in the associate cafeteria during your shift.
• Free parking.
• Paid sick time (MN Earned Sick & Safe Time).
• Full benefits package (health, dental, vision, short‑ and long‑term disability, etc.) after 30 days of service.
• Employer‑paid HSA contribution.
• 401(k) retirement plan.
• Paid vacation time after 90 days.
• Eight paid holidays per year.
• Paid bereavement leave.
• Paid floating holidays after 1 year.

Choice Hotels International is an equal‑opportunity employer and affirmative action employer. Employment decisions are not based on age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or any other protected characteristic. The position requires a drug‑free workplace and a successful pre‑employment drug test and background check. The offer of employment is conditional upon satisfactory completion of an E‑Verify check and documentation of legal authorization to work in the United States.