Senior Business Analyst​/Product Analyst – ServiceNow Platform

Compensation: $125,000 - $135,000 / year

Department: Project Management

Location: Bloomington, MN

We are seeking a highly capable Business Analyst to operate as a strategic partner within our Service Now delivery team. This role is central to discovery, solution shaping, and execution—owning the translation of business needs into clear, actionable requirements that enable the development of scalable, configuration‑first solutions on the Service Now platform.

The ideal candidate brings both analytical rigor and platform awareness, ensuring that business outcomes are achieved through thoughtful use of Service Now capabilities rather than unnecessary customization. This role is highly collaborative, working in close alignment with Product Owners, developers, and business stakeholders to deliver measurable value.

This is a hybrid role (in-office Tuesday and Thursday). Local candidates preferred.

• Lead structured discovery efforts with business partners, stakeholders, and end users to identify true business needs, pain points, and desired outcomes
• Facilitate workshops, interviews, and working sessions that drive alignment, clarity, and prioritization
• Serve as the primary owner of requirements elicitation and validation across initiatives
• Challenge assumptions and guide stakeholders toward scalable, platform-aligned solutions with a configuration‑first mindset

• Partner closely with the Product Owner (who serves as the Scrum leader and owns the backlog) to define, refine, and prioritize work
• Own the development of high-quality user stories, epics, and acceptance criteria that are clear, testable, and aligned to business objectives
• Translate complex business processes into structured, developer‑ready requirements tailored to Service Now capabilities
• Actively participate in backlog grooming and sprint planning, ensuring stories are ready for development

• Drive requirements aligned to key Service Now modules, including ITSM, CSM/SOM, and App Engine/App Builder
• Collaborate with Service Now developers to ensure requirements are feasible, efficient, and aligned to platform best practices

• Serve as the connective layer between business intent and technical delivery
• Provide ongoing clarification and support to developers throughout the sprint lifecycle
• Identify gaps, dependencies, and risks early, and proactively address them
• Ensure delivered solutions meet acceptance criteria and business expectations

• Operate within an Agile framework, supporting 2‑week sprint cycles and standard Scrum ceremonies
• Utilize Azure Dev Ops to manage user stories, backlog items, and delivery tracking
• Establish and uphold standards for requirements quality, documentation, and traceability
• Contribute to continuous improvement of discovery, intake, and delivery processes within the PMO

• 5+ years of experience in Business Analysis, Product Analysis, or similar roles in a technology delivery environment
• Demonstrated experience supporting Service Now implementations or custom application development on the platform
• Familiarity with core Service Now modules such as ITSM, CSM/SOM, and App Engine/App Builder
• Strong experience working in Agile environments, including backlog management, sprint planning, and story writing
• Proven ability to lead discovery efforts and influence stakeholders across business and technology teams
• Experience using Azure Dev Ops (or similar tools) for backlog and work item management
• Excellent facilitation, communication, and critical thinking skills

• Requirements Excellence: Translates complex business needs into clear, actionable, and testable requirements
• Stakeholder Influence: Builds alignment and drives decision‑making across business and technology teams
• Service Now Platform Awareness: Applies strong understanding of platform capabilities to guide solution design
• Agile Delivery Discipline: Ensures backlog readiness and supports consistent sprint execution
• Critical Thinking & Problem Solving: Identifies…