Sr. IT Technician

Primary Objective

The Senior IT Technician is responsible for maintaining, operating, and troubleshooting Windows-based workstations while ensuring corporate security, compliance, and governance standards are maintained. They act as the escalation point for Tier‑1 and Tier‑2 issues, and mentor junior staff.

• Complex Troubleshooting:
  Diagnose and resolve complex hardware and software issues with workstations and printers.
• Imaging and Deployment:
  Test and deploy system images and software packages using Microsoft SCCM.
• Security & Patching:
  Test and deploy OS and application security patches and updates, and ensure compliance with security policies.
• Process Improvement:
  Create and maintain technical documentation, standard operating procedures, and the knowledge base.
• Asset Management:
  Manage IT inventory, including procurement, deployment, and disposal of hardware.

• Education:
  
  Bachelor's degree in computer science, or equivalent combination of experience and education.
• Experience:
  
  4+ Years in a technical support role.
  • Operating Systems:
    Deep knowledge of Windows operating systems.
  • Tools:
    Experience with SCCM, Entra , Microsoft 365, Intune, ITSM ticketing systems and remote support tools.
  • Hardware:
    Expertise in troubleshooting desktop and laptop components.
  • Scripting:
    Proficiency in Power Shell scripting for automation (Exposure to Ansible, Python, or similar is a plus).
  • Networking:
    Understanding of networking protocols (LAN/WAN, TCP/IP, DNS, DHCP) and cybersecurity fundamentals.
  • Soft skills:
    
    Strong communication skills to interact with users and leadership, alongside analytical, problem‑solving skills.
• Travel:
  Some domestic travel may be required.
• Hours:
  
  Tuesday - Saturday, 9:00am - 6:00pm.
• Citizenship: US Citizenship required.

• Experience in semiconductor or manufacturing including experience with operational technology and industrial networks.

• Ability to lift 35-40 pounds, with occasional heavier lifting, and perform tasks requiring bending or crouching.

The hourly range for this role is $25.00-$36.00. Pay offered is based on many factors including, but not limited to, the job-related experience, skills, education, and credentials of each candidate.

Sky Water offers an exciting environment where the brightest semiconductor minds come together to achieve exceptional results. We offer competitive salary and an opportunity to participate in incentive plans as well other employee financial benefits including 401k match, life insurance and opportunities to purchase Sky Water stock at a discounted rate.

Additionally, Sky Water offers a comprehensive benefits package which promotes a healthy life. This includes benefit eligibility day one, medical, dental, mental health benefits, vision, legal planning, short- and long-term disability, paid time off, paid holidays, an on-site fitness facility, and an on-site self-serve market.

Sky Water complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities unless doing so would cause an undue hardship. Sky Water offers alternative methods of applying for employment to individuals unable to submit an application through this site because of a disability.

EOE, including disability/vets