Global IT Operations Leader - AI & Managed Services
Listed on 2026-05-31
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IT/Tech
IT Project Manager, IT Consultant
As the Senior Director of Operations – IT, Managed Services & AI , you will serve as the operational command center for our IT Services Division, ensuring that projects, deliverables, and initiatives are executed on time, on budget, and in alignment with business priorities as set forth by the CEO, CFO, CTO and Executive VP. This leader will own IT EXECUTION DISCIPLINE, enforcing internal and external deadlines, tracking progress across cross-functional team, and maintaining operational excellence across all Digital/AI programs.
As a premier consulting and technology firm, alliant is focused on providing solutions to help businesses transform and thrive while acting as their ongoing growth partner. alliant offers six different service lines to our clients and this role acquires new clients for all service lines.
Responsibilities:
Operational Leadership & Execution
Oversee daily operations of the IT department and IT Services Delivery, both in Houston and Hyderabad, India, ensuring alignment with organizational goals and deadlines
Enforce adherence to project timelines, deliverables, and milestones across infrastructure, software development, end user support, Cloud, Cyber, and digital transformation initiatives
Implement operational frameworks for tracking, reporting, and escalation of at-risk projects or delayed deliverables
Centers of Excellence & Scalable Service Delivery
Establish and operate specialized Centers of Excellence for core IT processes including End User Support, Network Management, Cloud Management, Cyber and Bus App Development
Design and implement scalable methodologies that ensure consistent services delivery regardless of individual personnel expertise or availability
Create standardized process workflows with built-in redundancies and cross-training protocols to maintain service continuity
Develop modular service delivery frameworks that can be rapidly scaled up or down based on client demands/needs
Implement knowledge management systems that capture institutional knowledge and make it accessible across all service delivery teams
Governance & Accountability
Develop and maintain standard operating procedures (SOPs), service-level agreements (SLAs), and performance dashboards
Hold internal teams and external vendors accountable for delivery timelines and quality standards
Lead the cadence of daily stand ups and weekly operations reviews
Team Leadership & Development
Build and lead high-performing IT delivery teams across multiple geographies
Establish comprehensive training programs for technical and soft skills development
Implement performance management systems and career development frameworks
Ensure multi-lingual capabilities and cultural competency across teams
Maintain industry-leading retention rates and employee satisfaction scores
Foster a culture of discipline, ownership, and transparency across all IT initiatives
Partner closely with the CEO, CFO, CTO and Executive VP to forecast staffing, budgets, and operational resources
Process Optimization & Continuous Improvement
Analyze workflows, identify inefficiencies, and drive automation or AI-enabled solutions to improve operational speed and accuracy
Lead KPI tracking and continuous improvement programs across IT service delivery and support
Integrate tools to standardize execution and visibility
Qualifications:
Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field; MBA or PMP certification preferred
Preferred 15+ years of progressive experience in IT operations and managed services
Demonstrated experience in building and operating IT Centers of Excellence
Preferred 10+ years in a leadership or director-level role overseeing cross-functional IT teams
Exceptional leadership and team management capabilities across multiple specialized teams and geographies
Proven success in enforcing deadlines, managing complex technical programs, and delivering measurable outcomes
Strong understanding of IT infrastructure, software development life cycles, and managed services
Exceptional organizational, oral and written communication, and leadership skills; ability to present complex Information Technology solutions…
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