Digital Workplace Learning COE Program Lead

Digital Workplace Learning COE Program Lead – Staff Augmentation

Duration: 1 year

Location: Hybrid in Bloomington, MN (2 days onsite)

Rate: up to $67.96/hour W2

The client seeks a senior contractor to lead its Modern Workforce Center of Excellence (COE) — an IT‑led initiative focused on advancing employee digital fluency across an organization of ~800 employees.

The COE launched in 2025 and has established a strong foundation: a monthly webinar series, a self‑paced learning platform, a cross‑departmental technology champions network, peer‑learning communities, and department‑specific custom training engagements. The Program Lead will scale these programs into a mature, measurable operation while expanding scope into AI literacy, data and analytics literacy (Power BI), Apple iOS, and internal business applications (UKG, JDE Enterprise One).

This is an influence‑based role embedded within IT but serving every division. The contractor will operate as an extension of the internal team, engaging VPs, department directors, the PMO, HR, and frontline employees — without direct authority over any of them. Speed‑to‑productivity is expected; the foundation is built and documented.

This role is required to be on‑site for a minimum of 2 days per week but will flex toward more days depending on the work activities (in‑person training, presentations, etc.).

• Reporting Relationship - Reports to the Director, Infrastructure and Operations
• Organizational - Works with internal staff at all levels, and all internal departments
• External Business - Contact with contractors, consultants, and IT vendors as appropriate.

• Own the multi‑year COE strategic roadmap and advance the 2026 priorities:
  Competency Framework & Learning Personas, Data Analytics & AI curriculum, LMS platform migration, Strategic Online Presence, and sustained program operations.
• Incubate an AI Adoption sub‑initiative — foundational AI literacy for all employees plus applied training on Microsoft Copilot, Claude, and related tools, with acceptable use policies co‑developed alongside Cybersecurity and Legal.
• Expand the COE’s scope beyond core M365 training into data analytics/AI, Apple iOS, and business applications such as UKG and JDE Enterprise One.
• Develop a digital competency framework with role‑based personas mapping employees from all areas of the field to personalized learning paths.

• Assess, select, and curate multi‑modal learning: live webinars, on‑demand micro‑learning, custom department sessions, consulting engagements, and peer‑led champion workshops — across fundamental, intermediate, and advanced skill levels.
• Serve as the primary contact for COE involvement in the LMS platform migration, integrating Microsoft training content and ensuring seamless user adoption.
• Select AI‑focused modules covering prompt engineering, output verification, responsible use, and tool‑specific instruction for Copilot and Claude.
• Continuously refresh content offerings using adoption telemetry, survey data, and community feedback.

• Serve as the connective tissue between IT and business divisions, maintaining trusted relationships with senior leaders, department heads, champions, and frontline staff.
• Recruit, activate, and sustain the technology champions network across all divisions.
• Design and deliver custom training and consulting sessions tailored to individual department workflows.
• Manage program communications (intranet articles, email campaigns, SharePoint content) in partnership with Strategic Communications.

• Establish and report on program KPIs using M365 tenant data, LMS analytics, training attendance, employee satisfaction indicators, and more.
• Manage vendor relationships (Microsoft partner, learning platform provider).
• Manage the COE annual budget and track spending.
• Develop governance frameworks including “what to use when” tool guidance and AI acceptable use policies.
• Critical:
  Document all processes, playbooks, and institutional knowledge to enable long‑term internal sustainability — building the client’s capability, not…