Digital Workplace Learning COE Program Lead

Duration: 1 year

Location: Hybrid in Bloomington, MN (2 days onsite)

Rate: up to $67.96/hour W2

The client is seeking a senior contractor to lead its Modern Workforce Center of Excellence (COE) — an IT led initiative focused on advancing employee digital fluency across an organization of ~800 employees.

The COE launched in 2025 and has established a strong foundation: a monthly webinar series, a self-paced learning platform, a cross-departmental technology champions network, peer-learning communities, and department-specific custom training engagements. The Program Lead will scale these programs into a mature, measurable operation while expanding scope into AI literacy, data and analytics literacy (Power BI), Apple iOS, and internal business applications (UKG, JDE Enterprise One).

This is an influence-based role embedded within IT but serving every division. The contractor will operate as an extension of the internal team, engaging VPs, department directors, the PMO, HR, and frontline employees — without direct authority over any of them. Speed-to-productivity is expected; the foundation is built and documented.

This role is required to be on-site for a minimum of 2 days per week but will flex toward more days depending on the work activities (in-person training, presentations, etc.).

• Reporting Relationship - Reports to the Director, Infrastructure and Operations
• Organizational - Works with internal staff at all levels, and all internal departments
• External Business - Contact with contractors, consultants, and IT vendors as appropriate.

• Own the multi-year COE strategic roadmap and advance the 2026 priorities:
  Competency Framework & Learning Personas, Data Analytics & AI curriculum, LMS platform migration, Strategic Online Presence, and sustained program operations.
• Incubate an AI Adoption sub-initiative — foundational AI literacy for all employees plus applied training on Microsoft Copilot, Claude, and related tools, with acceptable use policies co-developed alongside Cybersecurity and Legal.
• Expand the COE’s scope beyond core M365 training into data analytics/AI, Apple iOS, and business applications such as UKG and JDE Enterprise One.
• Develop a digital competency framework with role-based personas mapping employees from all areas of the field to personalized learning paths.
• Assess, select, and curate multi-modal learning: live webinars, on-demand micro-learning, custom department sessions, consulting engagements, and peer-led champion workshops — across fundamental, intermediate, and advanced skill levels.
• Serve as the primary contact for COE involvement in the LMS platform migration, integrating Microsoft training content and ensuring seamless user adoption.
• Select AI-focused modules covering things like prompt engineering, output verification, responsible use, and tool-specific instruction for Copilot and Claude.
• Continuously refresh content offerings using adoption telemetry, survey data, and community feedback.

• Serve as the connective tissue between IT and business divisions, maintaining trusted relationships with senior leaders, department heads, champions, and frontline staff.
• Recruit, activate, and sustain the technology champions network across all divisions.
• Design and deliver custom training and consulting sessions tailored to individual department workflows.
• Manage program communications (intranet articles, email campaigns, SharePoint content) in partnership with Strategic Communications.

• Establish and report on program KPIs using M365 tenant data, LMS analytics, training attendance, employee satisfaction indicators, and more.
• Manage vendor relationships (Microsoft partner, learning platform provider)
• Manage the COE annual budget and track spending.
• Develop governance frameworks including “what to use when” tool guidance and AI acceptable use policies.
• Critical:
  Document all processes, playbooks, and institutional knowledge to enable long-term internal sustainability — building the client's capability, not creating dependency on the contractor.
• Customer Focus. Building strong customer relationships and…