Senior Manager – AIOps and Major Incident Orchestration

Senior Manager, AIOps and Major Incident Orchestration

We are seeking a Senior Manager, AIOps and Major Incident Orchestration to serve as a senior escalation point and incident command leader while driving the design and implementation of enterprise-wide AIOps and orchestration capabilities.

• 7+ years of progressive experience in IT operations, incident management, technology service management, or a related discipline.
• 3+ years in a senior individual contributor or people leadership role within a global enterprise environment.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field — or equivalent professional experience.
• Proven ability to lead incident bridges and command high-pressure situations with composure, structure, and executive presence.
• Deep understanding of ITIL-based incident management practices and enterprise service management tools such as Service Now.
• Strong experience partnering with engineering, infrastructure, SRE, platform, and application support teams across complex, distributed technology environments.
• Exceptional communication and stakeholder management skills, including the ability to brief executive leadership under pressure and influence without direct authority.
• Analytical mindset with a focus on metrics, data-driven decision-making, and continuous improvement.

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing