Information Technology Spec - User Services Specialist

Information Technology Spec 1 - User Services Specialist

Working Title:
Information Technology Spec 1 - User Services Specialist
Job Class:
Information Technology Specialist 1
Agency:
Minnesota State

• Job : 94675
• Location :
  Bloomington
• Full/Part Time :
  Full-Time
• Regular/Temporary :
  Unlimited
• Who May Apply :
  Open to all qualified job seekers
• Date Posted : 06/04/2026
• Closing Date : 06/15/2026
• Hiring Agency/Seniority Unit : MN St Colleges & Universities / Normandale CC-MAPE
• Appointment Type :
  Unlimited, Full-time
• Work Shift/Work Hours :
  Day Shift
• Days of Work :
  Monday - Friday
• Travel Required :
  No
• Salary Range: $25.54 - $38.34 / hourly; $53,327 - $80,053 / annually
• Classified Status :
  Classified
• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Information Technology department at Normandale Community College ensures reliable and sustained business and operational continuity for administrative systems and academic technologies. This entry‑level position is responsible for providing day‑to‑day, Level 1 support of IT‑managed technology systems, resources, and tools. Technicians provide reliable and efficient technical support to students, faculty, and staff. Technicians use an IT service management system to record and track daily tech support activities performed by all IT personnel.

Technicians follow established IT support procedures, focusing on customer service and quality assurance. This position will actively advance the college’s strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service‑oriented culture, through individual and departmental efforts.

• Basic working knowledge of Information Technology including computers, operating systems, hardware, software, business applications, audiovisual equipment, file‑sharing systems, servers, networks, and unified communications. Familiarity with Microsoft 365 and Windows.
• Communicate technical information in simple written and verbal instructions to non‑technical staff/users.
• Ability to work with customers who have varying technical knowledge and skills in a friendly, professional manner.
• Ability to utilize email, phone, instant messaging, and conferencing tools to communicate with customers.
• Must be able to interpret information, analyze data, and think in a logical and deliberative manner.

• Experience working in Information Technology, customer service and support, or a related professional activity.
• Previous employment at a college or university.
• Previous experience providing customer service.
• Previous experience with service management or customer relationship systems.
• Completion of CompTIA, ITIL Foundations, and other computer or service management‑related certifications.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job #, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Ryan Lund d.

Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first‑generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn.

We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Op…