Deployment Tech

Job Description

Role
:
Deployment Tech - Project Analyst - Mobile Device

Location
:
Onsite in Bloomington, MN

Duration
: ASAP - 12/31/2026

Rate
: $20.68/hour W2

The client is looking for a hands‑on, self‑motivated Mobile Device IT technician to join their team. This role will support end users by deploying new hardware, assisting with phone upgrades, and helping them execute IT projects across their metro‑area locations. The right candidate enjoys working independently, solving problems on the fly, and getting devices into the hands of users with minimal disruption.

This is a great opportunity for someone early in their IT career who is looking to gain enterprise‑level experience.

• Supervisory – Assistant Director, Client Services
• Organizational – Frequent contact with internal staff, business departments, and IT technical teams
• External Business – Infrequent contact with vendors

• Replacing client‑issued Apple phones and iPads at the various client sites in the Twin Cities Metro area
• Installing and configuring software, including reinstallation of licensed applications on replacement devices
• Enroll phones in JAMF MDM and assist with issues with syncing
• Assist customers with backing up their data to the cloud and syncing back to replacement devices
• Support Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch as needed
• Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs
• Assisting customers in navigating the basics of their new devices be it Apple or Windows based on current OS
• Updating asset records in Service Now and helping to retire old equipment from our systems
• Following documented processes and offering suggestions when you see room for improvement
• Supporting operational and capital project rollouts and refresh efforts across all locations
• Installing large format displays, headless computer systems, or automation systems in internal environments
• Partnering with the IT team and various departments to deploy standard hardware configurations for operating or capital efforts
• Other duties as required by the Supervisor, Project Leader, or Senior Client Services Analyst

• Customer Focus – Building strong customer relationships and delivering customer‑centric solutions
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ensures Accountability – Holding self and others accountable to meet commitments
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences
• Courage – Stepping up to address difficult issues, saying what needs to be said
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations
• Self‑Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels

• 1–3 years of experience in IT support, hardware deployment, or a related role
• Experience with Apple Business Manager and JAMF
• Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word)
• Experience with Service Now or other ITSM tools for asset tracking and updates<
• Able to work independently and manage your time across multiple sites
• Strong communication skills – you’ll be working directly with end users
• Valid driver’s license and reliable transportation to travel between facilities
• Ability to lift 25-50 lbs on occasion
• Sitting and standing for long periods of time
• Ability to work in dusty and…