Infrastructure Engineer

Job Description

Want to play a pivotal role in helping businesses across south-central Minnesota adopt and maintain cutting‑edge technology?

As an Infrastructure Engineer at Computer Integration Technologies, Inc. (CIT), you’ll utilize tools from leading partners like Microsoft, HP, Dell, Fortigate, SonicWALL
, and more to make technology work for business. You’ll leverage your expertise in end‑user support and network troubleshooting to become a trusted resource for CIT’s customers.

In addition to working with advanced tools and staying at the forefront of industry technology, you’ll enjoy the benefits of a workplace that emphasizes continuous learning, collaboration, and a fun, positive atmosphere. You’ll have opportunities for professional growth
, including paid vendor certification tests to keep your skills sharp. Our generous Flexible Time Off (FTO) policy encourages you to take the time off you need, when you need it, for a true work‑life balance.

Making technology work for business

Strategic solutions for seamless operations, unshakable security, & a touch of IT brilliance, CIT is dedicated to building strong customer relationships and delivering solutions that help businesses thrive.

Working at CIT means you're part of a team that values your expertise and supports your personal and professional development. If you're ready to make a real impact, help businesses thrive with the latest technology, and grow your own career, this is the role for you.

• With a dedicated focus on customer service, deliver effective and timely support and solutions individually and as part of a team.
• Maintain, update, and implement network infrastructure of customers including Windows Servers and Desktops, switches, routers, firewalls, Office 365, and Microsoft Azure.
• Set expectations with customers for follow up and resolution of issues.
• Instruct customers on best practices and make upgrade recommendations based on their needs.
• Quickly and accurately identify and document customer details and steps taken in projects and tickets.
• Troubleshoot network, device, and software issues within defined Service Level Agreements (SLAs).
• Complete ticket and project work on time and on budget.
• Drive to customer sites to install and service computer and network hardware.
• Maintain billable hours.

• 2+ years of relevant experience working with an MSP (Managed Service Provider) or experience working in a computer networking, NOC (Network Operations Center), or helpdesk environment.
• Basic to intermediate knowledge of managing network devices and configurations.
• Basic to intermediate knowledge of the following technologies:
  • Microsoft 365 or comparable cloud platforms
  • Computer hardware and a variety of operating systems including Windows Desktop OS, macOS, Windows Server, and mobile devices (Android and iPhone)
  • Firewalls, switches, routers, and VPNs
• Basic to intermediate knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, subnetting).
• Ability to perform tasks with minimal supervision.
• Reliable transportation and a valid driver’s license.
• Strong written and verbal communication skills.
• This position may require shift work as part of an organization that operates 24/7/365 and may require the ability to work weekends, evenings, overnight, or holidays as needed.

• Bachelor’s degree in computer information technology management, or a related field
• CompTIA A+, Network+, or relevant Microsoft certifications

CIT offers competitive benefit, wage, and incentive programs. Benefits include but are not limited to: medical, dental, vision, life & disability insurance, 401(k) with matching employer contribution, flexible work schedules, paid volunteer & parental leave time, flexible paid time off policy, and an employer sponsored rewards & recognition program.

CIT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry, national origin, sex, affectional preference, gender identity, disability, age, marital status, veteran status, status with…