Technology Operations Specialist

Position Summary

Technology Operations Specialist professional will work on managing self‑service applications. Key responsibilities include providing operational support, performing application releases, and deploying hotfixes or patches. They should work as a team with other technical teams such as Networking, GIS, Server and/or DBA teams to analyze data, connectivity, and determine system failure points or root cause during outages.

• Manage stability, resiliency, reliability, and performance of supported systems.
• Fulfill requests from business users and operations, communicating technical status updates with appropriate teams.
• Capture and translate business requirements into infrastructure and/or system design for specific implementations and collaborate with technology stakeholders, solution delivery management teams, technology project management teams, solutions engineering teams, and technical service providers for system design and deployment.
• Support change implementations, proactively identify potential issues resulting from the changes, and perform access and/or physical provisioning/deprovisioning (additions, modifications, deletions) for infrastructure and applications.
• Provide consulting services to Core Technology Infrastructure (CTI) and technical partners, execute procedures reliably, and escalates appropriately to solve incidents quickly.
• Provide release support when needed and manage engagement across audiences.
• Provide full lifecycle management of the infrastructure and application environments.

• Linux/Unix systems administration experience.
• Experience with troubleshooting tools such as GREP, Splunk (creating dashboards, monitoring alerts, queries), Dynatrace.
• Ability to interact with customers and provide exceptional technical services.
• Ability to investigate and analyze systems logs from the infrastructure, work with vendors to analyze, and determine root cause.

• Strong analytical skills/problem solving/conceptual thinking and troubleshooting skills.
• Excellent verbal and written communication skills; effective communication and collaboration skills.
• Proven ability to work independently, multi‑task, and effectively work in a complex environment with a global team structure.
• Proven team player who can work comfortably in a large multicultural environment.
• Must be detail oriented and organized.
• Incident, Change, and Problem Management experience.
• Knowledge of SQL and database queries a plus.
• Knowledge of Java a plus.

• Innovative thinking
• Production support
• Result orientation
• Risk management
• Solution design
• Adaptability
• Analytical thinking
• Collaboration
• Influence
• Solution delivery process
• Architecture
• Automation
• Dev Ops practices
• Project management
• Stakeholder management

1st shift (United States of America)

40

US - NJ
- Pennington - 1300 American Blvd
- Hopewell Bldg 3 (NJ2130)

$81,200.00 - $ annualized salary, offers to be determined based on experience, education and skill set.

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan based on overall individual performance, line‑of‑business contributions, and overall company success.