Senior Product Management Manager

Responsibilities

• Own the change management and release management function across all IS value streams, serving as the single point of accountability for release coordination, change governance, and delivery integrity
• Manage the IS release calendar end-to-end, sequencing releases, surfacing cross-stream dependencies, and maintaining execution cadence across product and technology teams
• Lead change governance processes, including change impact assessment, approval workflows, and compliance alignment across regulated delivery environments
• Partner with value stream leads, technology, risk, and operations to align change windows, reduce coordination friction, and improve release consistency
• Establish and continuously improve the change governance framework to scale with increasing delivery complexity and platform modernization
• Serve as Delivery & Change Management Leader with end-to-end accountability for release management, cross-stream change governance, functional operations, and platform reliability
• Set and maintain the operational cadence by coordinating release calendars, dependencies, and execution across all IS value streams
• Own incident management, ensuring rapid resolution, rigorous root cause analysis, and durable corrective actions
• Lead senior leaders across Functional Operations and Platform Reliability & Incident Management, acting as the single point of accountability for operational integrity
• Manage portfolio-level change risk, balancing delivery speed with platform stability and regulatory expectations
• Enable delivery leaders by reducing operational friction, minimizing disruption, and improving execution consistency
• Establish and scale a change governance framework aligned to increasing delivery complexity and platform modernization
• Drive release coordination and change discipline that supports faster, higher-quality delivery across all product streams
• Evolve operational processes into scalable systems through automation and AI-assisted delivery capabilities
• Implement automated change impact assessment, AI-enabled release coordination, and proactive incident analysis
• Rationalize the operating model to reduce manual touchpoints, improve feedback loops, and enhance efficiency without adding headcount
• Strengthen execution maturity across IS by reinforcing accountability, reliability, and operational excellence

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• Demonstrated prior experience owning or leading the change management function for large-scale, multi-workstream technology programs in regulated environments
• Proven experience leading enterprise-scale delivery infrastructure, including release management, cross-stream change governance, and incident management across multiple product or technology value streams
• Demonstrated success operating as the single point of accountability for execution integrity in complex, highly matrixed environments
• Strong track record improving delivery reliability, speed, and operational consistency, reducing friction and enabling product and delivery leaders to focus on roadmap execution
• Deep experience managing cross-stream change governance in regulated environments, with the ability to identify, assess, and mitigate portfolio-level change risk while aligning with control frameworks, audit expectations, and compliance requirements
• Experience leading incident management and platform reliability functions, including rapid response, root cause analysis, and long-term corrective action
• Demonstrated ability to reduce time to detection and resolution (MTTR), improving platform stability and customer outcomes
• Familiarity with Site Reliability Engineering (SRE), production support models, or reliability engineering practices
• Ability to coordinate dependencies across business, technology, risk, and operations without adding unnecessary coordination layers
• Strong influencing skills with the ability to align senior stakeholders and competing priorities in high-complexity environments
• Experience designing or evolving operating models that scale with delivery complexity, particularly within lean or flattened organizations
• Proven ability to streamline operating models, reducing manual touchpoints while improving feedback loops, execution transparency, and decision velocity
• Experience implementing AI/automation in delivery operations, including automated change impact assessment, AI-assisted release coordination, or predictive incident analysis, with the ability to translate these capabilities into practical operational improvements
• Mindset oriented toward building scalable systems and automation, rather than managing manual processes